//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Electronic Customer Care - Vom...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
E-commerce
81
Electronic Commerce
81
Online retailing
39
Online-Handel
39
Consumer behaviour
37
Konsumentenverhalten
37
Beziehungsmarketing
25
Relationship marketing
25
Customer satisfaction
18
Dienstleistungsqualität
18
Service quality
18
Einzelhandel
13
Retail trade
13
Social Web
12
Social web
12
Internet marketing
11
Online-Marketing
11
Preismanagement
10
Pricing strategy
10
Innovation
9
Website
9
e-tail
9
customer loyalty
8
Internet
7
Lieferantenmanagement
7
Supplier relationship management
7
Confidence
6
Experiment
6
Information technology
6
Informationstechnik
6
USA
6
United States
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
online retail
6
Dienstleistungssektor
5
Distribution channel
5
Mobile communications
5
more ...
less ...
Online availability
All
Undetermined
10
Free
7
Type of publication
All
Article
18
Type of publication (narrower categories)
All
Article in journal
18
Aufsatz in Zeitschrift
18
Language
All
English
18
Author
All
Sankar, Jeganathan Gomathi
2
Singh, Anurupa B.
2
Abu Bakar bin Abdul Hamid
1
Adil, Mohd.
1
Adnan, Muhammad
1
Bharti, Kumkum
1
Blázquez, Marta
1
Chandel, Jyoti Kumar
1
Chin, Wynne W.
1
Chowa, Charles
1
Dutt, Maani
1
Gopalakrishnan T
1
Gupta, Garima
1
Han, Heesup
1
Haslinda Hashim
1
Joshi, Ambrish
1
Khan, Irfan Ullah
1
Khan, Muhammad Tahir
1
King, Ruth C.
1
Krishna Moorthy, Damodaram
1
Krishnamoorthy, D.
1
Kwong, Chee Kueng
1
Mansour, Majeed Mustafa Othman
1
Mathies, Christine
1
Mishra, G. P.
1
Mohiuddin, Syed Aulia
1
Najam, Hammad
1
Nasir, Mohd.
1
Neeraja, B.
1
Nik Kamariah Nik Mat
1
Patterson, Paul G.
1
Piyathasanan, Bhuminan
1
Rahul R
1
Ray, Daniel
1
Ruyter, Ko de
1
Sadiq, Mohd.
1
Saif, Naveed
1
Sandhiya M
1
Schilhavy, Richard A. M.
1
Sengupta, Sanchayan
1
more ...
less ...
Published in...
All
International journal of business excellence : IJBEX
International journal of electronic commerce : IJEC
Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
81
The service industries journal
23
Journal of business research : JBR
22
International journal of electronic marketing and retailing : IJEMR
21
International journal of hospitality management
21
Journal of internet commerce
19
International journal of electronic customer relationship management : IJECRM
18
Cogent business & management
17
Asia Pacific journal of marketing and logistics
16
Journal of hospitality marketing & management
16
International journal of business information systems : IJBIS
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of contemporary hospitality management
14
The TQM journal : the international review of organizational improvement
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Service business
13
International journal of quality & reliability management
12
Services marketing quarterly
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
International journal of quality and service sciences
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
International journal of retail and distribution management
10
Psychology & marketing
10
SpringerLink / Bücher
10
International journal of services and operations management : IJSOM
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of the Academy of Marketing Science
9
Tourism management : research, policies, practice
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of marketing
8
Journal of open innovation : technology, market, and complexity
8
Journal of retailing
8
Journal of strategic marketing
8
The international journal of bank marketing : IJBM
8
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
7
Electronic commerce research
7
European journal of marketing : EJM
7
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan)
Saif, Naveed
;
Khan, Muhammad Tahir
;
Khan, Irfan Ullah
; …
- In:
International journal of business excellence : IJBEX
28
(
2022
)
3
,
pp. 397-418
Persistent link: https://www.econbiz.de/10014234695
Saved in:
2
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
3
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
4
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
5
Factors propelling the use of Islamic banking services : the moderating role of customer intimacy
Mansour, Majeed Mustafa Othman
- In:
International journal of business excellence : IJBEX
23
(
2021
)
1
,
pp. 71-92
Persistent link: https://www.econbiz.de/10012506629
Saved in:
6
The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar
;
Mohiuddin, Syed Aulia
;
Mishra, G. P.
- In:
International journal of business excellence : IJBEX
29
(
2023
)
3
,
pp. 351-371
Persistent link: https://www.econbiz.de/10014294167
Saved in:
7
The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
Kwong, Chee Kueng
;
Abu Bakar bin Abdul Hamid
;
Yuhanis …
- In:
International journal of business excellence : IJBEX
30
(
2023
)
1
,
pp. 17-52
Persistent link: https://www.econbiz.de/10014294212
Saved in:
8
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
9
Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
Saved in:
10
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->