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~isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
E-commerce
178
Electronic Commerce
178
Online retailing
82
Online-Handel
82
Consumer behaviour
65
Konsumentenverhalten
65
Beziehungsmarketing
40
Relationship marketing
40
Social Web
33
Social web
33
e-commerce
30
Customer satisfaction
26
Internet marketing
24
Online-Marketing
24
Einzelhandel
23
Retail trade
23
Website
21
Internet
20
Dienstleistungsqualität
18
Service quality
18
Confidence
17
KMU
17
SME
17
Vertrauen
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Information technology
11
Informationstechnik
11
Innovation
11
Personalisierung
11
Personalization
11
Viral marketing
11
Virales Marketing
11
India
10
Indien
10
Lieferantenmanagement
10
Supplier relationship management
10
customer satisfaction
10
trust
10
Data protection
9
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26
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26
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Rahul, T.
2
Sankar, Jeganathan Gomathi
2
Agrawal, Arjun
1
Agrawal, Vivek
1
Arif, Imtiaz
1
Arminen, Heli
1
Aslam, Wajeeha
1
Beaves, Robert
1
Bimonte, Sandro
1
Binh Giang Nguyen
1
Blázquez, Marta
1
Bui Nhat Vuong
1
Chin, Wynne W.
1
Chowa, Charles
1
Deepika
1
Farhat, Kashif
1
Fathian, Mohammad
1
Ganesh, Srikanth
1
Gopalakrishnan T
1
Ha Nam Khanh Giao
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Ha Nguyen Thi Thu
1
Han, Heesup
1
Kamble, Aakash Ashok
1
King, Ruth C.
1
Krishna Moorthy, Damodaram
1
Krishnamoorthy, D.
1
Kuivalainen, Olli
1
Kumar, Vikas
1
Madan, Sushila
1
Mann, Nandini
1
Mathies, Christine
1
Najam, Hammad
1
Neeraja, B.
1
Negre, Elsa
1
Nik Kamariah Nik Mat
1
Ogunmola, Gabriel
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Patterson, Paul G.
1
Piyathasanan, Bhuminan
1
Punyatoya, Plavini
1
Rahul R
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International journal of business information systems : IJBIS
International journal of electronic commerce : IJEC
Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
81
The service industries journal
23
Journal of business research : JBR
22
International journal of electronic marketing and retailing : IJEMR
21
International journal of hospitality management
21
Journal of internet commerce
19
International journal of electronic customer relationship management : IJECRM
18
Cogent business & management
17
Asia Pacific journal of marketing and logistics
16
Journal of hospitality marketing & management
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of contemporary hospitality management
14
The TQM journal : the international review of organizational improvement
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Service business
13
International journal of quality & reliability management
12
Services marketing quarterly
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
International journal of quality and service sciences
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
International journal of retail and distribution management
10
Psychology & marketing
10
SpringerLink / Bücher
10
International journal of services and operations management : IJSOM
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of the Academy of Marketing Science
9
Tourism management : research, policies, practice
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of marketing
8
Journal of open innovation : technology, market, and complexity
8
Journal of retailing
8
Journal of strategic marketing
8
The international journal of bank marketing : IJBM
8
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
7
Electronic commerce research
7
European journal of marketing : EJM
7
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ECONIS (ZBW)
26
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1
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar
;
Ganesh, Srikanth
;
Rahul, T.
;
Mann, …
- In:
International journal of business information systems : …
16
(
2014
)
3
,
pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
Saved in:
3
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
4
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
5
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
6
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
7
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
8
Measuring and analysing customer satisfaction with multi-criteria satisfaction analysis (MUSA) model : an electronic retailing case study
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of business information systems : …
15
(
2014
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10010376919
Saved in:
9
STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
Saved in:
10
Evaluation of user satisfaction with OLAP recommender systems : an application to RecoOLAP on a agricultural energetic consumption datawarehouse
Bimonte, Sandro
;
Negre, Elsa
- In:
International journal of business information systems : …
21
(
2016
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10011520257
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