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~isPartOf:"International journal of business information systems : IJBIS"
~subject:"Informationstechnik"
~subject:"Service quality"
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Informationstechnik
Service quality
Social Web
90
Social web
90
Beziehungsmarketing
65
Relationship marketing
65
Consumer behaviour
58
Konsumentenverhalten
58
Customer satisfaction
52
Kundenzufriedenheit
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36
Electronic Commerce
36
Internet marketing
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Online-Marketing
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social media
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Online-Handel
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Dienstleistungsqualität
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Al-Debei, Mutaz M.
2
Abdel-Razek, Refaat H.
1
Abedi, Helya
1
Aggarwal, Himanshu
1
Agrawal, Amit Kumar
1
Agrawal, Arjun
1
Agrawal, Vivek
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Al Diabat, Mofleh
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1
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Alawneh, Ali
1
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1
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1
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1
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1
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1
Bartholomew, Darrel E.
1
Baul, Utpal
1
Bhatt, Kedar
1
Bhoyar, Pravin Kumar
1
Binh Giang Nguyen
1
Budi, Nur Fitriah Ayuning
1
Bunker, Matthew P.
1
Dahleez, Khalid Abed
1
Dash, Manoj Kumar
1
Deepika
1
Divekar, Rajiv
1
Dominic, P. D. D.
1
Duhan, Annu
1
El-Gherbawi, Khaled Bassam
1
Ghanim, Haitham G.
1
Gill, Asif Qumer
1
Girija, Smitha
1
Gupta, Minakshi
1
Gupta, Priyanka
1
Ha Nguyen Thi Thu
1
Hazura Mohamed
1
Hidayanto, Achmad Nizar
1
Iahad, Noormisnshah A.
1
Jain, Arpit
1
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International journal of business information systems : IJBIS
International journal of hospitality management
272
Journal of retailing and consumer services
267
Journal of business research : JBR
204
The journal of services marketing
160
The service industries journal
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
Journal of hospitality marketing & management
110
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
99
Services marketing quarterly
97
Technological forecasting & social change : an international journal
82
Service business
78
The TQM journal : the international review of organizational improvement
78
Journal of air transport management
75
Tourism management : research, policies, practice
74
Journal of service research : JSR
71
Cogent business & management
68
International journal of quality and service sciences
62
International journal of services and operations management
62
Total quality management & business excellence
60
International journal of quality & reliability management
59
Journal of service management
57
International journal of productivity and quality management : IJPQM
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services, economics and management
50
Asia Pacific journal of marketing and logistics
49
Managing service quality : MSQ ; an international journal
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management : IJSOM
46
Springer eBook Collection
46
The international journal of bank marketing : IJBM
46
Journal of service research
40
Quality management journal : QMJ
40
Journal of Services Marketing
39
SpringerLink / Bücher
39
Journal of Asian finance, economics and business : JAFEB
38
Journal of strategic marketing
37
Journal of the Academy of Marketing Science
37
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
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ECONIS (ZBW)
37
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1
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini
;
Satpathy, Anurag
;
Agrawal, Arjun
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
Saved in:
3
The importance of service quality for competitive advantage - with special reference to industrial product
Dominic, P. D. D.
;
Kim Nee Goh
;
Wong, Diana M. L.
;
Yoke …
- In:
International journal of business information systems : …
6
(
2010
)
3
,
pp. 378-397
Persistent link: https://www.econbiz.de/10008825576
Saved in:
4
STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
Saved in:
5
An empirical examination of customer experience co-creation model in banking self service technologies
Agrawal, Amit Kumar
;
Nagendra, Asha
;
Divekar, Rajiv
; …
- In:
International journal of business information systems : …
29
(
2018
)
2
,
pp. 268-280
Persistent link: https://www.econbiz.de/10011980273
Saved in:
6
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
7
Listening to the consumer's voice in website analytics
Bunker, Matthew P.
;
Rawwas, Mohammed Y. A.
; …
- In:
International journal of business information systems : …
23
(
2016
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10011637499
Saved in:
8
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
9
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
Saved in:
10
After-sales service quality satisfaction in Indian automobile industry
Yadav, Santosh Kumar
;
Joseph, Dennis
- In:
International journal of business information systems : …
26
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011856619
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