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Employee orientation and performance : an exploration of the mediating role of customer orientation
Zhang, Junfeng - In: Journal of business ethics : JOBE 91 (2010), pp. 111-121
Persistent link: https://www.econbiz.de/10008698305
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Workplace guanxi : its dispositional antecedents and mediating role in the affectivity-job satisfaction relationship
Qingguo, Zhai; Lindorff, Margaret; Cooper, Brian - In: Journal of business ethics : JOBE 117 (2013) 3, pp. 541-551
Persistent link: https://www.econbiz.de/10010232660
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The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
Namasivayam, Karthik; Guchait, Priyanko; Lei, Puiwa - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 69-84
Persistent link: https://www.econbiz.de/10010249714
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Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
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The influence of servant leadership on restaurant employee engagement
Carter, Danon; Baghurst, Timothy - In: Journal of business ethics : JOBE 124 (2014) 3, pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
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Development and initial validation of a hospitality employees' job satisfaction index : evidence from Australia
McPhail, Ruth; Patiar, Anoop; Herington, Carmel; Creed, … - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1814-1838
Persistent link: https://www.econbiz.de/10011447528
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The role of work-to-leisure conflict in promoting frontline employees' leisure satisfaction : examining the job demand-control-support model
Lin, Jo-Hui; Wong, Jehn-Yih; Ho, Ching Hua - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1539-1555
Persistent link: https://www.econbiz.de/10011476094
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Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077
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Quality of work life and job satisfaction among frontline hotel employees : a self-determination and need satisfaction theory approach
Lee, Jin-soo; Back, Ki-joon; Chan, Eric S. W. - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 768-789
Persistent link: https://www.econbiz.de/10011405111
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The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man; Zhang, Tracy Jun-Fheng; Yau, … - In: Journal of business ethics : JOBE 114 (2013) 4, pp. 675-686
Persistent link: https://www.econbiz.de/10009776404