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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
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Do service providers adopting market segmentation need cooperation with third parties? : an application to hotels
Du, Fei; Yang, Feng; Liang, Liang; Yang, Mingming - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 136-155
Persistent link: https://www.econbiz.de/10011435716
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Online and social media recruitment : hospitality employer and prospective employee considerations
Ladkin, Adele; Buhalis, Dimitrios - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 327-345
Persistent link: https://www.econbiz.de/10011459832
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Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector
Sánchez-Ollero, José Luis; Garcia-Pozo, Alejandro; … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1100-1116
Persistent link: https://www.econbiz.de/10011402829
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Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
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E-commerce performance in hospitality and tourism
Hua, Nan - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 2052-2079
Persistent link: https://www.econbiz.de/10011624255
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Development and validation of a work motive measurement scale
Liu, Yu-Shan; Wohlsdorf Arendt, Susan - In: International journal of contemporary hospitality management 28 (2016) 4, pp. 700-716
Persistent link: https://www.econbiz.de/10011585118
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Hospitality entrepreneurship : a link in the career chain
Andringa, Siets; Poulston, Jill; Pernecky, Tomas - In: International journal of contemporary hospitality management 28 (2016) 4, pp. 717-736
Persistent link: https://www.econbiz.de/10011585123
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Investigating an innovative service with hospitality robots
Kuo, Chun-Min; Chen, Li-Cheng; Tseng, Chin-Yao - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
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Effect of job insecurity on frontline employee's performance : looking through the lens of psychological strains and leverages
Darvishmotevali, Mahlagha; Arasli, Huseyin; Kilic, Hasan - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1724-1744
Persistent link: https://www.econbiz.de/10011732310