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The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
Namasivayam, Karthik; Guchait, Priyanko; Lei, Puiwa - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 69-84
Persistent link: https://www.econbiz.de/10010249714
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Understanding restaurant tipping systems : a human resources perspective
Lin, Ingrid Y.; Namasivayam, Karthik - In: International journal of contemporary hospitality management 23 (2011) 7, pp. 923-940
Persistent link: https://www.econbiz.de/10009383542
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"It’s not a big deal" : customer misbehaviour and social washing in hospitality
Booyens, Irma; Hadjisolomou, Anastasios; Nickson, Dennis; … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4123-4141
Persistent link: https://www.econbiz.de/10013413327