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~isPartOf:"International journal of contemporary hospitality management"
~person:"Torres, Edwin N."
~subject:"Customer satisfaction"
~subject:"Manufacturing industries"
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Customer satisfaction
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Dienstleistungsqualität
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Hotel industry
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Hotellerie
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Kundenzufriedenheit
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Service quality
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Torres, Edwin N.
Lee, Jin-soo
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International journal of contemporary hospitality management
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Tourism review : the official journal of the AIEST
2
International Journal of Contemporary Hospitality Management
1
Tourism Review
1
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ECONIS (ZBW)
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The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
2
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
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