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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Gastronomie"
~subject:"Kundenservice"
~subject:"Retail trade"
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Gastronomie
Kundenservice
Retail trade
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Restaurant industry
19
Brand image
15
Markenimage
15
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Customer loyalty
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Complaint management
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Emotion
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Customer engagement
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Han, Heesup
2
Kim, Soyeon
2
Afaq, Anam
1
Aguilar-Rojas, Oscar
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Alasker, Thamir Hamad
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Ammari, Nedra Bahri
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Anaya, Gerardo Joel
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Asante, Bismark Omane
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1
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Choi, Laee
1
Chow, Cheris W. C.
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Chung, Jae-eun
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Elsotouhy, Mohamed
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Fandos-Herrera, Carmina
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Faria, Marina Dias de
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Flavián Blanco, Carlos
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Fu, Xiaoxiao
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International journal of contemporary hospitality management
Journal of retailing and consumer services
210
International journal of hospitality management
92
Journal of business research : JBR
78
The journal of services marketing
54
Journal of retailing
51
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
33
International journal of retail and distribution management
30
Journal of hospitality marketing & management
28
The service industries journal
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
Marketing intelligence & planning
19
Services marketing quarterly
19
Journal of service research
18
Journal of the Academy of Marketing Science
18
Journal of service research : JSR
17
Journal of travel and tourism marketing
17
SpringerLink / Bücher
17
Cogent business & management
16
Journal of strategic marketing
16
Service business
15
International journal of production economics
13
Journal of marketing
13
Journal of service theory and practice
13
Managing service quality : MSQ ; an international journal
13
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Psychology & marketing
12
European journal of marketing : EJM
11
Journal of service management
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Asia Pacific journal of marketing and logistics
10
International journal of business information systems : IJBIS
10
International journal of electronic marketing and retailing : IJEMR
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Journal of service theory and practice : JSTP
10
Technological forecasting & social change : an international journal
10
The TQM journal : the international review of organizational improvement
10
Gabler Edition Wissenschaft
9
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ECONIS (ZBW)
29
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1
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
2
The visually impaired and consumption in restaurants
Faria, Marina Dias de
;
Silva, Jorge Ferreira da
; …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 721-734
Persistent link: https://www.econbiz.de/10009568734
Saved in:
3
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
4
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
5
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
6
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
7
How reputation creates loyalty in the restaurant sector
Chang, Kuo-chien
- In:
International journal of contemporary hospitality management
25
(
2013
)
4
,
pp. 536-557
Persistent link: https://www.econbiz.de/10009761383
Saved in:
8
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
9
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Saved in:
10
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
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