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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Hotellerie"
~subject:"Kundenservice"
~subject:"Retail trade"
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Hotellerie
Kundenservice
Retail trade
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
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15
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12
Customer loyalty
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Complaint management
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Arbeitsverhalten
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King, Ceridwyn
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Lo, Ada S.
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Rahimi, Roya
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International journal of contemporary hospitality management
Journal of retailing and consumer services
209
International journal of hospitality management
113
Journal of business research : JBR
81
The journal of services marketing
55
Journal of retailing
51
Journal of hospitality marketing & management
45
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
33
International journal of retail and distribution management
31
Tourism management : research, policies, practice
27
Journal of travel and tourism marketing
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
The service industries journal
21
Journal of service research
18
Journal of service research : JSR
18
Journal of the Academy of Marketing Science
18
Journal of strategic marketing
17
SpringerLink / Bücher
17
Services marketing quarterly
16
Cogent business & management
15
Journal of service theory and practice
15
Marketing intelligence & planning
15
International journal of production economics
13
Journal of marketing
13
Service business
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
European journal of marketing : EJM
12
International journal of technology marketing : IJTMkt
12
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
Psychology & marketing
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of electronic marketing and retailing : IJEMR
11
Journal of service management
11
Journal of service theory and practice : JSTP
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
Managing service quality : MSQ ; an international journal
11
International journal of business and economics
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
International journal of services and operations management : IJSOM
10
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ECONIS (ZBW)
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1
Customer relationship management for hotels in Hong Kong
Lo, Ada S.
;
Stalcup, Lawrence D.
;
Lee, Amy
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 139-159
Persistent link: https://www.econbiz.de/10003976099
Saved in:
2
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
3
Small accommodation providers and UGC web sites : perceptions and practices
Hills, Joshua Rupert
;
Cairncross, Grant
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 26-43
Persistent link: https://www.econbiz.de/10008992204
Saved in:
4
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
5
Identifying the attributes of blue ocean strategies in hospitality
Yang, Jen-te
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 701-720
Persistent link: https://www.econbiz.de/10009568737
Saved in:
6
Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.
;
Au, Norman
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10009157090
Saved in:
7
An exploratory study of marketing, physical and people related performance criteria in hotels
Ramanathan, Ramakrishnan
- In:
International journal of contemporary hospitality management
24
(
2012
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009510231
Saved in:
8
The impact of revenue management on hotel key account relationship development
Wang, Xuan Lorna
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 358-380
Persistent link: https://www.econbiz.de/10009544822
Saved in:
9
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
10
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
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