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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
91
Kundenzufriedenheit
91
Consumer behaviour
77
Konsumentenverhalten
77
Hotel industry
58
Hotellerie
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Beziehungsmarketing
47
Relationship marketing
47
Gastronomie
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Hospitality industry
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Restaurant industry
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Beschwerdemanagement
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Qualitätsmanagement
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Wong, IpKin Anthony
4
Cobanoglu, Cihan
3
Fong, Lawrence Hoc Nang
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Jang, Soocheong
3
Karatepe, Osman M.
3
Mao, Zhenxing
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Qu, Hailin
3
Alnawas, Ibrahim
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Bai, Billy
2
Bharwani, Sonia
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Bujisic, Milos
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Cai, Ruiying
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Dedeoğlu, Bekir Bora
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Gursoy, Dogan
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Han, Su-Jin
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Hon, Alice H. Y.
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Hua, Nan
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Huan, Tzung-cheng
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Hung, Kam
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Hyun, Sunghyup Sean
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Jeong, Miyoung
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Kalargyrou, Valentini
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Lyu, Yijing
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Magnini, Vincent P.
2
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Parsa, H. G.
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International journal of contemporary hospitality management
Discussion paper series / IZA
897
NBER working paper series
616
Working paper / National Bureau of Economic Research, Inc.
559
The service industries journal
542
NBER Working Paper
528
International journal of hospitality management
459
IZA Discussion Paper
453
Journal of business research : JBR
360
Journal of retailing and consumer services
357
IZA Discussion Papers
287
The journal of services marketing
255
CESifo working papers
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
240
Working paper
229
Discussion paper / Centre for Economic Policy Research
222
SpringerLink / Bücher
207
Economics of education review
204
Auditing : a journal of practice & theory
181
World Bank E-Library Archive
171
Discussion paper
164
Service business
157
Services marketing quarterly
153
Labour economics : official journal of the European Association of Labour Economists
147
Journal of hospitality marketing & management
143
The TQM journal : the international review of organizational improvement
142
Policy research working paper : WPS
141
Journal of air transport management
138
International journal of productivity and quality management : IJPQM
137
Journal of service research : JSR
136
Cogent business & management
135
Journal of service management
134
Journal of Services Marketing
132
Tourism management : research, policies, practice
128
International journal of quality & reliability management
127
International journal of quality and service sciences
124
International journal of services and operations management
124
Journal of travel and tourism marketing
124
Applied economics
117
Discussion papers / CEPR
117
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ECONIS (ZBW)
182
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1
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
Saved in:
2
Constructing career competency model of hospitality industry employees for career success
Wang, Yao-fen
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 994-1016
Persistent link: https://www.econbiz.de/10010194926
Saved in:
3
Competencies of hotel general managers : a conceptual framework
Bharwani, Sonia
;
Talib, Parvaiz
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 393-418
Persistent link: https://www.econbiz.de/10011611252
Saved in:
4
Sustainable international tourist hotels : the role of the executive chef
Wan, Tung-Hsuan
;
Hsu, Yun-Shu
;
Wong, Jehn-Yih
;
Liu, Shin-Hao
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1873-1891
Persistent link: https://www.econbiz.de/10011777022
Saved in:
5
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
6
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
7
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
8
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
9
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
10
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
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