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Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development

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Where is the love? : investigating multiple membership and hotel customer loyalty

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An examination of the transactional relationship between online travel agencies, travel meta sites, and suppliers

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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons

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How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry

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"One size doesn't fit all" : tourism and hospitality employees' response to internal brand management

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