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~isPartOf:"International journal of contemporary hospitality management"
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Beziehungsmarketing
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Relationship marketing
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Consumer behaviour
74
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Customer satisfaction
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Kundenzufriedenheit
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International journal of contemporary hospitality management
Journal of business research : JBR
689
Journal of retailing and consumer services
602
Industrial marketing management : the international journal for industrial and high-tech firms
411
SpringerLink / Bücher
318
International journal of hospitality management
315
The journal of services marketing
249
The service industries journal
199
The journal of business & industrial marketing
196
Journal of the Academy of Marketing Science
177
Journal of strategic marketing
174
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
153
International journal of electronic customer relationship management : IJECRM
150
Journal of benefit-cost analysis : JBCA
143
Journal of service research : JSR
137
Journal of hospitality marketing & management
134
NBER working paper series
133
Journal of marketing
131
Gabler Edition Wissenschaft
129
Europäische Hochschulschriften / 5
123
Journal of travel and tourism marketing
122
Working paper / National Bureau of Economic Research, Inc.
119
Journal of service management
117
Tourism management : research, policies, practice
117
Journal of retailing
115
Asia Pacific journal of marketing and logistics
113
Psychology & marketing
113
The journal of product & brand management
113
The journal of brand management : an international journal
108
European Journal of Marketing
107
European journal of marketing : EJM
107
Cogent business & management
105
Journal of Business & Industrial Marketing
105
NBER Working Paper
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Marketing intelligence & planning
101
Services marketing quarterly
97
Service business
95
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
Journal of marketing management : MM
87
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ECONIS (ZBW)
130
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1
Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.
;
Au, Norman
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10009157090
Saved in:
2
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
3
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
4
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
5
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
6
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
7
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
8
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
9
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
10
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
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