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How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective

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Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

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Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation

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Measuring service quality in mid-scale hotels

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How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region

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