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~isPartOf:"International journal of contemporary hospitality management"
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Beziehungsmarketing
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Customer satisfaction
54
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International journal of contemporary hospitality management
SpringerLink / Bücher
2,019
Journal of business research : JBR
702
Journal of retailing and consumer services
585
Springer eBook Collection
537
Industrial marketing management : the international journal for industrial and high-tech firms
448
Gabler Edition Wissenschaft
434
Springer eBook Collection / Business and Economics
401
Europäische Hochschulschriften / 5
357
International journal of hospitality management
305
Research
288
Lehrbuch
276
The journal of services marketing
227
The journal of business & industrial marketing
206
The service industries journal
190
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
171
European research studies
155
International journal of electronic customer relationship management : IJECRM
143
Tourism management : research, policies, practice
130
Journal of marketing
127
essentials
126
Journal of business ethics : JOBE
123
Journal of travel and tourism marketing
123
Journal of hospitality marketing & management
118
Neue betriebswirtschaftliche Forschung : Nbf
118
Journal of service research : JSR
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Cogent business & management
114
Springer eBook Collection / Business and Management
113
The journal of product & brand management
111
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110
Economics Papers from University Paris Dauphine
109
Journal of service management
109
Asia Pacific journal of marketing and logistics
108
Edward Elgar E-Book Archive
107
The journal of brand management : an international journal
106
Business horizons
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Journal of retailing
105
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
104
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ECONIS (ZBW)
134
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1
Implementing Customer Relationship
Management
(CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK
Rahimi, Roya
;
Gunlu, Ebru
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 89-112
Persistent link: https://www.econbiz.de/10011435696
Saved in:
2
Co-creation and higher order customer engagement in hospitality and tourism services : a critical review
Chathoth, Prakash K.
;
Ungson, Gerardo R.
;
Harrington, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
2
,
pp. 222-245
Persistent link: https://www.econbiz.de/10011459755
Saved in:
3
The effects of image and price fairness : a consideration of delight and loyalty in the waterpark industry
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1895-1914
Persistent link: https://www.econbiz.de/10011624189
Saved in:
4
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
5
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
6
Accommodation preferences of the girlfriend getaway market in Malaysia : self-image, satisfaction and loyalty
Khoo-Lattimore, Catheryn
;
Prayag, Girish
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2748-2770
Persistent link: https://www.econbiz.de/10011610959
Saved in:
7
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
8
Customer satisfaction, service quality, and customer value: years 2000-2015
Oh, Haemoon
;
Kim, Kawon
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10011611056
Saved in:
9
Brand
management
- standing out from the crowd : a review and research agenda for hospitality
management
King, Ceridwyn
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011611097
Saved in:
10
Customers' perceived website service quality and its effects on e-loyalty
Jeon, Myunghee Mindy
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
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