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Why customer mistreatment undermines hospitality employees' performance : the moderating role of job crafting
Lu, Wenzhu; Wu, Haibo; Liu, Shanshi; Guo, Zisheng; He, … - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3588-3606
Persistent link: https://www.econbiz.de/10013412927
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Linking customer mistreatment to employees' helping behaviour : a self-efficacy perspective of autonomous and dependent helping
Wu, Haibo; Chen, Mengsang; Wang, Xiaohui - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3681-3702
Persistent link: https://www.econbiz.de/10014334343
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Post COVID-19 recovery for independent full-service restaurants using the salience theory : what will it take to get customers to return?
Sun, Xiaodi; Ge, Li; Marvil, Charles - In: International journal of contemporary hospitality management 34 (2022) 12, pp. 4609-4630
Persistent link: https://www.econbiz.de/10013455344