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~isPartOf:"International journal of contemporary hospitality management"
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Customer satisfaction
140
Kundenzufriedenheit
140
Dienstleistungsqualität
104
Service quality
104
Consumer behaviour
82
Konsumentenverhalten
82
Bibliometrics
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Han, Heesup
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Bai, Billy
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Fong, Lawrence Hoc Nang
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International journal of contemporary hospitality management
Discussion paper series / IZA
1,099
The economic journal : the journal of the Royal Economic Society
1,017
Applied economics
766
Journal of business research : JBR
759
Cmnd.
739
NBER working paper series
736
The economic history review : a journal of economic and social history
696
Discussion paper / Centre for Economic Policy Research
688
IZA Discussion Paper
668
Working paper / National Bureau of Economic Research, Inc.
646
NBER Working Paper
616
Scottish journal of political economy : the journal of the Scottish Economic Society
543
The service industries journal
537
Journal of retailing and consumer services
527
International journal of hospitality management
499
Discussion paper
497
IZA Discussion Papers
464
Regional studies
437
Oxford economic papers
404
Economica
383
Fiscal studies : the journal of the Institute for Fiscal Studies
375
Working paper
371
Research policy : policy, management and economic studies of science, technology and innovation
369
SpringerLink / Bücher
366
National Institute economic review
360
Oxford bulletin of economics and statistics
355
European Journal of Marketing
339
Technological forecasting & social change : an international journal
322
Quarterly bulletin / Bank of England
317
CESifo working papers
295
BJIR : an international journal of employment relations
293
Tourism management : research, policies, practice
287
The journal of services marketing
286
Industrial relations journal
282
Oxford review of economic policy
277
The Manchester School of Economic and Social Studies
276
Cmnd
265
The bankers' magazine : and journal of the money market and railway digest
264
The journal of economic history
264
The banker : global financial intelligence
259
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ECONIS (ZBW)
250
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1
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
3
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
4
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
5
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
6
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
7
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
8
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
9
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Saved in:
10
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
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