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~isPartOf:"International journal of contemporary hospitality management"
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Service quality (SQ) : perspec...
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
91
Kundenzufriedenheit
91
Consumer behaviour
77
Konsumentenverhalten
77
Hotel industry
53
Hotellerie
53
Beziehungsmarketing
46
Relationship marketing
46
Gastronomie
33
Restaurant industry
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Gastgewerbe
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Hospitality industry
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Hospital
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Krankenhaus
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Emotion
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Beschwerdemanagement
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Complaint management
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Work behaviour
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China
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Tourismusberufe
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Virales Marketing
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Arbeitszufriedenheit
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Dienstleistungssektor
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Holiday behaviour
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Job satisfaction
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Product quality
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Produktqualität
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3
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Kim, Woo Gon
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International journal of contemporary hospitality management
NBER working paper series
478
International journal of hospitality management
448
Working paper / National Bureau of Economic Research, Inc.
445
NBER Working Paper
405
Journal of retailing and consumer services
352
Journal of air transport management
313
The service industries journal
308
Journal of business research : JBR
264
Discussion paper series / IZA
239
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
The journal of services marketing
218
Auditing : a journal of practice & theory
174
Transportation research / E : an international journal
158
SpringerLink / Bücher
155
Tourism management : research, policies, practice
146
Journal of hospitality marketing & management
145
Services marketing quarterly
144
Journal of travel and tourism marketing
139
IZA Discussion Paper
134
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
IMF Staff Country Reports
124
International journal of quality and service sciences
121
International journal of productivity and quality management : IJPQM
116
International journal of quality & reliability management
115
Journal of health economics
115
International journal of services and operations management
110
Service business
110
Cogent business & management
109
Discussion paper / Centre for Economic Policy Research
106
Health care management review : HCM review
106
Journal of service research : JSR
105
Journal of service management
96
The accounting review : a publication of the American Accounting Association
96
Total quality management & business excellence
96
Working paper
96
Quality management journal : QMJ
92
European journal of operational research : EJOR
91
Economics of education review
86
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ECONIS (ZBW)
168
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1
Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets
Caber, Meltem
;
Albayrak, Tahir
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 610-628
Persistent link: https://www.econbiz.de/10010387385
Saved in:
2
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Saved in:
3
Toward an integrated model of adoption of mobile phones for purchasing ancillary services in air travel
Morosan, Cristian
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 246-271
Persistent link: https://www.econbiz.de/10010250183
Saved in:
4
Relationships between lifestyle of health and sustainability and healthy food choices for seniors
Kim, Myung-Ja
;
Lee, Choong-Ki
;
Kim, Woo Gon
;
Kim, Joung-man
- In:
International journal of contemporary hospitality management
25
(
2013
)
4
,
pp. 558-576
Persistent link: https://www.econbiz.de/10009761374
Saved in:
5
A model of hospitality students’ attitude toward and willingness to work with older adults
Hertzman, Jean
;
Zhong, Yun Ying
- In:
International journal of contemporary hospitality management
28
(
2016
)
4
,
pp. 681-699
Persistent link: https://www.econbiz.de/10011585114
Saved in:
6
The effect of older adults' age identity on attitude toward online travel websites and e-loyalty
Kim, Joonhyeong Joseph
;
Ahn, Young-joo
;
Kim, Insin
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2921-2940
Persistent link: https://www.econbiz.de/10011799957
Saved in:
7
What matters, and what matters most? : exploring resident satisfaction in continuing care retirement communities
Chaulagain, Suja
;
Li, Jianwen
;
Pizam, Abraham
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2472-2495
Persistent link: https://www.econbiz.de/10013412651
Saved in:
8
The impacts of pandemic-related media coverage on workplace ageism among younger hospitality and tourism employees
Zhong, Yun Ying
;
Leung, Xi Y.
;
Sun, Jie
;
Ng, Boon Peng
- In:
International journal of contemporary hospitality management
35
(
2023
)
11
,
pp. 3787-3806
Persistent link: https://www.econbiz.de/10014429850
Saved in:
9
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
10
A conceptual framework of hotel experience and customer-based brand equity : some research questions and implications
Xu, Jing Bill
;
Chan, Andrew
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 174-193
Persistent link: https://www.econbiz.de/10003976104
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