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When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee; Wang, Xingyu; Guchait, Priyanko - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354
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Sustainable business-and-industry foodservice : consumers' perception and willingness to pay a premium in South Korea
Kim, So-yŏng; Yoon, Jihyun; Shin, Joongwon - In: International journal of contemporary hospitality management 27 (2015) 4, pp. 648-669
Persistent link: https://www.econbiz.de/10011326573
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The role of hotel owners : the influence of corporate strategies on hotel performance
Xiao, Qu; O'Neill, John; Mattila, Anna S. - In: International journal of contemporary hospitality management 24 (2012) 1, pp. 122-139
Persistent link: https://www.econbiz.de/10009510218
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Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury brand attitude
Yang, Wan; Mattila, Anna S. - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
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The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin; Wang, Chenya; Mattila, Anna S. - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
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Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan; Mattila, Anna S. - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
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The relationship between consumer complaining behavior and service recovery: An integrative review
Kim, Min Gyung; Wang, Chenya; Mattila, Anna S. - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 975-992
Persistent link: https://www.econbiz.de/10008706790
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The role of hotel owners: the influence of corporate strategies on hotel performance
Xiao, Qu; O'Neill, John W.; Mattila, Anna S. - In: International journal of contemporary hospitality management 24 (2012) 1, pp. 122-140
Persistent link: https://www.econbiz.de/10009825872
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The joint influence of the timing and framing of an online upselling message on consumer perceptions : the roles of construal level and reactance
Denizci Guillet, Basak; Mattila, Anna S.; Peng, Zixi; … - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2516-2534
Persistent link: https://www.econbiz.de/10013412655
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The impact of product name on consumer responses to meat alternatives
Ye, Tian; Mattila, Anna S.; Dai, Shanshan - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 1051-1067
Persistent link: https://www.econbiz.de/10013546112