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Advances in hospitality research : "from Rodney Dangerfield to Aretha Franklin"
Rivera, Manuel Antonio; Pizam, Abraham - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 362-378
Persistent link: https://www.econbiz.de/10011308469
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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
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What matters, and what matters most? : exploring resident satisfaction in continuing care retirement communities
Chaulagain, Suja; Li, Jianwen; Pizam, Abraham - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2472-2495
Persistent link: https://www.econbiz.de/10013412651