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Using data envelopment analysis to measure hotel efficiency in Crete

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Assessment of efficiency of manual and non-manual human resources for tourist hotel industry : an application of the hybrid DEA model

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"When experience matters" : building and measuring hotel brand equity : the customers' perspective

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Improving efficiency in international tourist hotels in Taipei using a non-radial DEA model

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Perceived organizational support, career satisfaction, and performance outcomes : a study of hotel employees in Cameroon

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Hospitality quality : new directions and new challenges

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Hotel performance : state of the art

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The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry

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Effects of managerial response on consumer eWOM and hotel performance : evidence from TripAdvisor

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