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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
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Do service providers adopting market segmentation need cooperation with third parties? : an application to hotels
Du, Fei; Yang, Feng; Liang, Liang; Yang, Mingming - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 136-155
Persistent link: https://www.econbiz.de/10011435716
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Why do you feel stressed in a "smile factory"? : hospitality job characteristics influence work-family conflict and job stress
Zhao, Xinyuan; Ghiselli, Richard - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 305-326
Persistent link: https://www.econbiz.de/10011459817
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Online and social media recruitment : hospitality employer and prospective employee considerations
Ladkin, Adele; Buhalis, Dimitrios - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 327-345
Persistent link: https://www.econbiz.de/10011459832
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E-commerce performance in hospitality and tourism
Hua, Nan - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 2052-2079
Persistent link: https://www.econbiz.de/10011624255
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Adult vocational decision, career satisfaction and future intention : insights from the hospitality industry
Zopiatis, Anastasios; Theocharous, Antonis L.; … - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2696-2720
Persistent link: https://www.econbiz.de/10011610941
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Transformational leadership and employee voices in the hospitality industry
Liang, Tsang-Lang; Chang, Hsueh-Feng; Ko, Ming-Hsiang; … - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 374-392
Persistent link: https://www.econbiz.de/10011611244
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The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing
Baker, Melissa A.; Magnini, Vincent P. - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1510-1534
Persistent link: https://www.econbiz.de/10011613932
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The relationship between workplace spirituality and hospitality supervisors’ work attitudes : a self-determination theory perspective
Gatling, Anthony; Kim, Jungsun; Milliman, John - In: International journal of contemporary hospitality management 28 (2016) 3, pp. 471-489
Persistent link: https://www.econbiz.de/10011577904
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Environmental management research in hospitality
Chan, Eric S. W.; Hsu, Cathy H. C. - In: International journal of contemporary hospitality management 28 (2016) 5, pp. 886-923
Persistent link: https://www.econbiz.de/10011584033