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Pricing strategies for resort fees : consumer preferences favor simplicity

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How do consumers select between hotels and Airbnb? : a hierarchy of importance in accommodation choice

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The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model

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Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers

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Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets

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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry

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Investigating the wellness tourism factors in hot spring hotel customer service

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Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors

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Hospitality-based critical incidents : a cross-cultural comparison

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