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Why great service is difficult to achieve : insights from theory and practice
Torres, Edwin N. - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 41-70
Persistent link: https://www.econbiz.de/10014483101
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From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.; Kline, Sheryl - In: International journal of contemporary hospitality management 25 (2013) 5, pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
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Guest interactions and the formation of memorable experiences : an ethnography
Torres, Edwin N. - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2132-2155
Persistent link: https://www.econbiz.de/10011567194
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The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei; Torres, Edwin N.; Hua, Nan - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
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From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry
Torres, Edwin N.; Kline, Sheryl - In: International journal of contemporary hospitality management 25 (2013) 5, pp. 642-659
Persistent link: https://www.econbiz.de/10010144869
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Combating quiet quitting : implications for future research and practices for talent management
Liu, Bingjie; Karatepe, Osman M.; Okumus, Fevzi - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 13-24
Persistent link: https://www.econbiz.de/10014483098
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Conducting mixed methods research
Taheri, Babak; Okumus, Fevzi - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 995-1004
Persistent link: https://www.econbiz.de/10014483802