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Re-examining perceived usefulness and ease of use in online booking : the case of Hong Kong online users

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Key factors driving customers' restaurant dining behavior during the COVID-19 pandemic

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Consumers' lodging intentions during a pandemic : empirical insights for crisis management practices based on protection motivation theory and expectancy theory

Fan, Alei; Fried Kline, Sheryl; Liu, Yiran; Byrd, Karen - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1290-1311

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Human vs robot baristas during the COVID-19 pandemic : effects of masks and vaccines on perceived safety and visit intention

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Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry

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Gaining resilience through transformative services in cause-related events : an interaction ritual chain perspective

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To whom do restaurants' preventive measures matter more during a pandemic? : the moderating effects of need-for-cognition and relationship strength

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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

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Travelers' behavioral intention toward hotel self-service kiosks usage

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Modeling guests' intentions to use mobile apps in hotels : the roles of personalization, privacy, and involvement

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