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~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"International journal of retail and distribution management"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
E-commerce
96
Electronic Commerce
96
Online retailing
55
Online-Handel
55
Consumer behaviour
48
Konsumentenverhalten
48
Einzelhandel
25
Retail trade
25
Beziehungsmarketing
23
Relationship marketing
23
Customer satisfaction
21
Dienstleistungsqualität
19
Service quality
19
Social Web
14
Social web
14
Internet marketing
13
Online-Marketing
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Distribution channel
10
Vertriebsweg
10
Website
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Internet
9
Preismanagement
9
Pricing strategy
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e-tail
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Innovation
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Lieferantenmanagement
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Supplier relationship management
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Confidence
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Experiment
7
Vertrauen
7
Viral marketing
7
Virales Marketing
7
USA
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United States
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online retail
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Dienstleistungssektor
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Information technology
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Informationstechnik
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English
21
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Sankar, Jeganathan Gomathi
2
Agárdi, Irma
1
Ahmad, Hassan
1
Ali, Fayaz
1
Alt, Mónika-Anetta
1
Amsl, Sarah
1
Ateş, Mustafa Fikret
1
Azuma, Nobukazu
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Blázquez, Marta
1
Braga, Beatriz
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Butt, Asad
1
Chin, Wynne W.
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Chowa, Charles
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Dias, Joana Carmo
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Gopalakrishnan T
1
Han, Heesup
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Hu, Da-Chian
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Huang, Hsiao-Ting
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Kim, Woonho
1
King, Ruth C.
1
Krishna Moorthy, Damodaram
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Krishnamoorthy, D.
1
Lee, Crystal T.
1
Liao, Shu-Hsien
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Liu, Hui-Ling
1
Mathies, Christine
1
Muzaffar, Asif
1
Najam, Hammad
1
Neeraja, B.
1
Nigam, Abhinav
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Nik Kamariah Nik Mat
1
Pareek, Ashutosh
1
Patterson, Paul G.
1
Piyathasanan, Bhuminan
1
Rahul R
1
Ray, Daniel
1
Ruyter, Ko de
1
Sandhiya M
1
Schilhavy, Richard A. M.
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Sengupta, Sanchayan
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International journal of electronic commerce : IJEC
International journal of retail and distribution management
Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
81
The service industries journal
23
Journal of business research : JBR
22
International journal of electronic marketing and retailing : IJEMR
21
International journal of hospitality management
21
Journal of internet commerce
19
International journal of electronic customer relationship management : IJECRM
18
Cogent business & management
17
Asia Pacific journal of marketing and logistics
16
Journal of hospitality marketing & management
16
International journal of business information systems : IJBIS
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of contemporary hospitality management
14
The TQM journal : the international review of organizational improvement
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Service business
13
International journal of quality & reliability management
12
Services marketing quarterly
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
International journal of quality and service sciences
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
Psychology & marketing
10
SpringerLink / Bücher
10
International journal of services and operations management : IJSOM
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of the Academy of Marketing Science
9
Tourism management : research, policies, practice
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of marketing
8
Journal of open innovation : technology, market, and complexity
8
Journal of retailing
8
Journal of strategic marketing
8
The international journal of bank marketing : IJBM
8
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
7
Electronic commerce research
7
European journal of marketing : EJM
7
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ECONIS (ZBW)
21
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1
NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z
Alt, Mónika-Anetta
;
Agárdi, Irma
- In:
International journal of retail and distribution management
51
(
2023
)
3
,
pp. 347-365
Persistent link: https://www.econbiz.de/10013552716
Saved in:
2
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
3
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
4
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
5
Engaging the customer with augmented reality and employee services to enhance equity and loyalty
Butt, Asad
;
Ahmad, Hassan
;
Ali, Fayaz
;
Muzaffar, Asif
; …
- In:
International journal of retail and distribution management
51
(
2023
)
5
,
pp. 629-652
Persistent link: https://www.econbiz.de/10014281091
Saved in:
6
Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
Saved in:
7
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
8
Success factors driving consumer reuse intention of mobile shopping application channel
Tseng, Timmy H.
;
Lee, Crystal T.
;
Huang, Hsiao-Ting
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 76-99
Persistent link: https://www.econbiz.de/10012798303
Saved in:
9
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
10
Customer's satisfaction on logistics service quality provided by innovative e-commerce sites
Neeraja, B.
;
Venkatesh, O. S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 697-702
Persistent link: https://www.econbiz.de/10012522897
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