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~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
E-commerce
92
Electronic Commerce
92
Online retailing
48
Online-Handel
48
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
25
Relationship marketing
25
Customer satisfaction
19
Social Web
17
Social web
17
Dienstleistungsqualität
15
Service quality
15
Einzelhandel
14
Retail trade
14
Internet marketing
13
Online-Marketing
13
Preismanagement
10
Pricing strategy
10
Innovation
9
Internet
9
e-tail
9
Confidence
8
Vertrauen
8
Website
8
Lieferantenmanagement
7
Supplier relationship management
7
Customer Satisfaction
6
Experiment
6
Information technology
6
Informationstechnik
6
USA
6
United States
6
online retail
6
Brand management
5
Customer Loyalty
5
Data protection
5
Datenschutz
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Dienstleistungssektor
5
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19
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19
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English
19
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Febrilia, Ika
2
Rizan, Mohamad
2
Sankar, Jeganathan Gomathi
2
Wibowo, Agus
2
Ari Warokka
1
Blázquez, Marta
1
Bua, Hasanuddin
1
Chin, Wynne W.
1
Chowa, Charles
1
Ciptoheriyanto, Priyono
1
Furinto, Asnan
1
Gopalakrishnan T
1
Ha Nam Khanh Giao
1
Halim, Rizal Edy
1
Han, Heesup
1
Kholis, Noor
1
King, Ruth C.
1
Krishna Moorthy, Damodaram
1
Krishnamoorthy, D.
1
Kussusanti, Susanti
1
Madjid, Rahmat
1
Mathies, Christine
1
Najam, Hammad
1
Neeraja, B.
1
Nguyen Thanh Do
1
Nik Kamariah Nik Mat
1
Palilati, Alida
1
Patterson, Paul G.
1
Pham Thanh Van
1
Pham Thi Bich Duyen
1
Piyathasanan, Bhuminan
1
Pratiwi, Rianti Dea Rizky
1
Rahul R
1
Ratnawati, Alifah
1
Ray, Daniel
1
Ruyter, Ko de
1
Sandhiya M
1
Schilhavy, Richard A. M.
1
Sengupta, Sanchayan
1
Surya H
1
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International journal of electronic commerce : IJEC
Journal of Asian finance, economics and business : JAFEB
Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
81
The service industries journal
23
Journal of business research : JBR
22
International journal of electronic marketing and retailing : IJEMR
21
International journal of hospitality management
21
Journal of internet commerce
19
International journal of electronic customer relationship management : IJECRM
18
Cogent business & management
17
Asia Pacific journal of marketing and logistics
16
Journal of hospitality marketing & management
16
International journal of business information systems : IJBIS
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of contemporary hospitality management
14
The TQM journal : the international review of organizational improvement
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Service business
13
International journal of quality & reliability management
12
International journal of quality and service sciences
12
Services marketing quarterly
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
International journal of retail and distribution management
10
International journal of services and operations management : IJSOM
10
Psychology & marketing
10
SpringerLink / Bücher
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of the Academy of Marketing Science
9
Tourism management : research, policies, practice
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
Journal of marketing
8
Journal of open innovation : technology, market, and complexity
8
Journal of retailing
8
Journal of strategic marketing
8
The international journal of bank marketing : IJBM
8
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
7
Electronic commerce research
7
European journal of marketing : EJM
7
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All
ECONIS (ZBW)
19
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19
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1
The effects of customer engagement and brand trust on brand loyalty : a case study of BPJS healthcare participants in Indonesia
Kholis, Noor
;
Ratnawati, Alifah
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 317-324
Persistent link: https://www.econbiz.de/10012671052
Saved in:
2
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
3
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
4
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
5
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
6
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
7
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
8
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
9
Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
Saved in:
10
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
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