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~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~isPartOf:"Journal of internet commerce"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
E-commerce
179
Electronic Commerce
179
Consumer behaviour
92
Konsumentenverhalten
92
Online retailing
87
Online-Handel
87
Beziehungsmarketing
36
Relationship marketing
36
Internet
33
Internet marketing
33
Online-Marketing
33
Customer satisfaction
30
Social Web
30
Social web
30
Dienstleistungsqualität
29
Service quality
29
Website
29
Confidence
20
Einzelhandel
20
Retail trade
20
Vertrauen
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e-commerce
17
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United States
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Data protection
11
Datenschutz
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Preismanagement
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Pricing strategy
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Virales Marketing
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trust
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Lieferantenmanagement
10
Supplier relationship management
10
Experiment
9
Innovation
9
Innovation adoption
9
Innovationsakzeptanz
9
KMU
9
SME
9
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30
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Ahmad, Asad
2
Khan, Mohammed Naved
2
Sankar, Jeganathan Gomathi
2
Tetteh, Joseph Emmanuel
2
Abdullah, A. B. M.
1
Abubakar, A. Mohammed
1
Aiyub, Asheefa Shaheen
1
Awan, Mahmood A.
1
Behravesh, Elaheh
1
Blázquez, Marta
1
Chi, Ting
1
Chin, Wynne W.
1
Chowa, Charles
1
Dhaigude, Soma Amol
1
Duarte, Paulo
1
Dutta, Tanusree
1
Elliott, Kevin M.
1
Gopalakrishnan T
1
Haizel-Commeh, John
1
Han, Heesup
1
Haug, James C.
1
Ho, Han Chiang
1
Huckabee, Allen
1
Kaya, Bahar
1
Kaya, Omer Sami
1
Keskar, Mugdha Y.
1
King, Ruth C.
1
Krishna Moorthy, Damodaram
1
Krishnamoorthy, D.
1
Kumar, Rajiv
1
Leonard, Lori N. K.
1
Mathies, Christine
1
Meng, Juan
1
Mohan, Bijuna C.
1
Mummalaneni, Venkatapparao
1
Murad, Md. Wahid
1
Najam, Hammad
1
Neeraja, B.
1
Nik Kamariah Nik Mat
1
Noroozi, Nasim
1
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International journal of electronic commerce : IJEC
Journal of Contemporary Issues in Business and Government
Journal of internet commerce
Journal of retailing and consumer services
81
The service industries journal
23
Journal of business research : JBR
22
International journal of electronic marketing and retailing : IJEMR
21
International journal of hospitality management
21
International journal of electronic customer relationship management : IJECRM
18
Cogent business & management
17
Asia Pacific journal of marketing and logistics
16
Journal of hospitality marketing & management
16
International journal of business information systems : IJBIS
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of contemporary hospitality management
14
The TQM journal : the international review of organizational improvement
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Service business
13
International journal of quality & reliability management
12
International journal of quality and service sciences
12
Services marketing quarterly
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
International journal of retail and distribution management
10
International journal of services and operations management : IJSOM
10
Psychology & marketing
10
SpringerLink / Bücher
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of the Academy of Marketing Science
9
Tourism management : research, policies, practice
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of marketing
8
Journal of open innovation : technology, market, and complexity
8
Journal of retailing
8
Journal of strategic marketing
8
The international journal of bank marketing : IJBM
8
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
7
Electronic commerce research
7
European journal of marketing : EJM
7
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ECONIS (ZBW)
30
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1
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
2
Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
3
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
4
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
5
Use of social networking sites by SMEs to engage with their customers : a developing country perspective
Sharma, Shavneet
;
Singh, Gurmeet
;
Aiyub, Asheefa Shaheen
- In:
Journal of internet commerce
19
(
2020
)
1
,
pp. 62-81
Persistent link: https://www.econbiz.de/10012179615
Saved in:
6
The web : testing impact on individual productivity of users
Leonard, Lori N. K.
;
Riemenschneider, Cynthia K.
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 247-267
Persistent link: https://www.econbiz.de/10010248376
Saved in:
7
Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
Saved in:
8
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
9
Examining the impact of e-retailing convenience dimensions on behavioral intention : the mediating role of satisfaction
Kumar, Rajiv
;
Sachan, Amit
;
Dutta, Tanusree
- In:
Journal of internet commerce
19
(
2020
)
4
,
pp. 466-494
Persistent link: https://www.econbiz.de/10012312287
Saved in:
10
Mobile commerce website success : antecedents of consumer satisfaction and purchase intention
Chi, Ting
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 189-215
Persistent link: https://www.econbiz.de/10011987455
Saved in:
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