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~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
E-commerce
114
Electronic Commerce
114
Consumer behaviour
50
Konsumentenverhalten
50
Online retailing
49
Online-Handel
49
Beziehungsmarketing
46
Relationship marketing
46
Dienstleistungsqualität
35
Service quality
35
Customer satisfaction
34
customer loyalty
17
Einzelhandel
16
Retail trade
16
Internet marketing
14
Online-Marketing
14
Social Web
14
Social web
14
Website
13
Internet
11
Lieferantenmanagement
10
Supplier relationship management
10
Distribution channel
9
Innovation
9
Preismanagement
9
Pricing strategy
9
Vertriebsweg
9
e-tail
9
Customer retention
8
Dienstleistungssektor
8
Kundenbindung
8
Marketing
8
Service industry
8
Confidence
7
Vertrauen
7
customer satisfaction
7
Customer service
6
Experiment
6
Information technology
6
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Article
34
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34
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34
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English
34
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Sankar, Jeganathan Gomathi
2
Alves, Helena
1
Amirtha, Raman
1
Archer-Brown, Chris
1
Barrera, Ramón Barrera
1
Baum, Tom
1
Berthiaume, Bilitis
1
Blázquez, Marta
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Bomfim, Emerson Luiz
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Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Cai, Ruiying
1
Carrión, Gabriel Cepeda
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Chang, Chun-Ming
1
Chi, Christina Geng-Qing
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Chih, Wen-hai
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Chin, Wynne W.
1
Chowa, Charles
1
Evangelista, Felicitas
1
Ferreira, João José Matos
1
Gopalakrishnan T
1
Guo, Yi Maggie
1
Haghighi, Azin Mostajer
1
Han, Heesup
1
Horbel, Chris
1
Hsieh, Tzong-yin
1
Hsu, Li-chun
1
Hung, Humphry
1
Kang, Ju Young
1
Kang, Mincheol
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Kato, Heitor T.
1
Keramati, Abbas
1
Kim, Jung-Hwan
1
Kim, Minjeong
1
King, Ruth C.
1
Krishna Moorthy, Damodaram
1
Krishnamoorthy, D.
1
Le Nguyen Hau
1
Lee, Myungho
1
Li, Qianqian
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International journal of electronic commerce : IJEC
Journal of Contemporary Issues in Business and Government
The service industries journal
Journal of retailing and consumer services
81
Journal of business research : JBR
22
International journal of electronic marketing and retailing : IJEMR
21
International journal of hospitality management
21
Journal of internet commerce
19
International journal of electronic customer relationship management : IJECRM
18
Cogent business & management
17
Asia Pacific journal of marketing and logistics
16
Journal of hospitality marketing & management
16
International journal of business information systems : IJBIS
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of contemporary hospitality management
14
The TQM journal : the international review of organizational improvement
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Service business
13
International journal of quality & reliability management
12
Services marketing quarterly
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
International journal of quality and service sciences
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
International journal of retail and distribution management
10
Psychology & marketing
10
SpringerLink / Bücher
10
International journal of services and operations management : IJSOM
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of the Academy of Marketing Science
9
Tourism management : research, policies, practice
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of marketing
8
Journal of open innovation : technology, market, and complexity
8
Journal of retailing
8
Journal of strategic marketing
8
The international journal of bank marketing : IJBM
8
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
7
Electronic commerce research
7
European journal of marketing : EJM
7
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ECONIS (ZBW)
34
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1
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
2
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Saved in:
3
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
4
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
5
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
6
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
7
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
8
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
9
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
10
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
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