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~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
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Kundenzufriedenheit
Relationship marketing
E-commerce
75
Electronic Commerce
75
Online retailing
35
Online-Handel
35
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
16
Einzelhandel
13
Retail trade
13
Social Web
12
Social web
12
Customer satisfaction
11
Dienstleistungsqualität
10
Service quality
10
Internet marketing
9
Online-Marketing
9
Preismanagement
9
Pricing strategy
9
e-tail
9
Innovation
8
Internet
7
Lieferantenmanagement
7
Supplier relationship management
7
Website
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Experiment
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USA
6
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online retail
6
Confidence
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Dienstleistungssektor
5
Distribution channel
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Information technology
5
Informationstechnik
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Service industry
5
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5
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Article
19
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19
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19
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English
19
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Sankar, Jeganathan Gomathi
2
Baum, Daniela
1
Blázquez, Marta
1
Chen, Lin
1
Cherukur, Ram Babu
1
Chin, Wynne W.
1
Chowa, Charles
1
Cuthbertson, Richard
1
Gopalakrishnan T
1
Han, Heesup
1
Holzapfel, Andreas
1
Hufenbach, Yvonne
1
Hübner, Alexander
1
King, Ruth C.
1
Konuş, Umut
1
Krishna Moorthy, Damodaram
1
Krishnamoorthy, D.
1
Kuhn, Heinrich
1
Langerak, Fred
1
Li, Jing
1
Li, Minqiang
1
Mathies, Christine
1
Najam, Hammad
1
Nan, Guofang
1
Neeraja, B.
1
Nik Kamariah Nik Mat
1
Padma Priya V
1
Patterson, Paul G.
1
Piotrowicz, Wojciech
1
Piyathasanan, Bhuminan
1
Pousttchi, Key
1
Rahul R
1
Ray, Daniel
1
Ruyter, Ko de
1
Sandhiya M
1
Schilhavy, Richard A. M.
1
Sengupta, Sanchayan
1
Spann, Martin
1
Surya H
1
Tariq, Beenish
1
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International journal of electronic commerce : IJEC
Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
113
SpringerLink / Bücher
74
Journal of business research : JBR
65
International journal of electronic customer relationship management : IJECRM
45
Industrial marketing management : the international journal for industrial and high-tech firms
35
Gabler Edition Wissenschaft
34
The service industries journal
33
Cogent business & management
29
International journal of business information systems : IJBIS
29
Journal of internet commerce
29
Asia Pacific journal of marketing and logistics
27
The journal of business & industrial marketing
27
Journal of the Academy of Marketing Science
25
Springer eBook Collection / Business and Economics
25
International journal of electronic marketing and retailing : IJEMR
24
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
23
Journal of strategic marketing
22
International journal of hospitality management
21
Journal of hospitality marketing & management
21
Journal of marketing
19
International journal of e-business research : an official publication of the Information Resources Management Association
18
International journal of internet marketing and advertising : IJIMA
18
The journal of services marketing
18
Journal of retailing
17
Marketing intelligence & planning
17
Psychology & marketing
17
Information systems and e-business management : ISeB
16
Journal of open innovation : technology, market, and complexity
16
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
16
Service business
16
Electronic commerce research
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
International journal of contemporary hospitality management
15
Journal of electronic commerce research : JECR
15
Springer eBook Collection
15
The TQM journal : the international review of organizational improvement
15
The international journal of bank marketing : IJBM
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
15
Journal of travel and tourism marketing
14
Services marketing quarterly
14
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ECONIS (ZBW)
19
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1
Wholesale pricing or agency pricing on online retail platforms : the effects of customer loyalty
Chen, Lin
;
Nan, Guofang
;
Li, Minqiang
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
4
,
pp. 576-608
Persistent link: https://www.econbiz.de/10011932699
Saved in:
2
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
3
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
4
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
5
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
6
Configuring retail fulfillment processes for omni-channel customer steering
Wollenburg, Johannes
;
Holzapfel, Andreas
;
Hübner, Alexander
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
4
,
pp. 540-575
Persistent link: https://www.econbiz.de/10011932690
Saved in:
7
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
8
Engineering the value network of the customer interface and
marketing
in the data-rich retail environment
Pousttchi, Key
;
Hufenbach, Yvonne
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 17-41
Persistent link: https://www.econbiz.de/10010391422
Saved in:
9
Introduction to the special issue information technology in retail : toward omnichannel retailing
Piotrowicz, Wojciech
;
Cuthbertson, Richard
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 5-15
Persistent link: https://www.econbiz.de/10010391423
Saved in:
10
Service factors influence on customer satisfaction in innovative e-commerce
Sankar, Jeganathan Gomathi
;
Surya H
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 651-656
Persistent link: https://www.econbiz.de/10012506260
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