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Website quality : imperatives for effective industrial marketing through websites' usage intensity augmentation
Kanagaraj, D. Jayaprakash; Sudhahar, J. Clement - In: International journal of electronic customer … 9 (2015) 4, pp. 203-219
Persistent link: https://www.econbiz.de/10011606917
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Modelling CRM applications and its impact on relationship outcomes : a B2B relationship perspective
John, Waseem - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 347-362
Persistent link: https://www.econbiz.de/10011989792
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Utilisation of CRM and its impact on sales performance : a study of sales professionals working in a virtual environment
Rodriguez, Michael; Yim, Frederick - In: International journal of electronic customer … 5 (2011) 3/4, pp. 203-219
Persistent link: https://www.econbiz.de/10009489262
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Relationship marketing research (1983-2012) : an academic review and classification
Yadav, Brijesh Kumar; Singh, Abhijeet - In: International journal of electronic customer … 8 (2014) 4, pp. 221-250
Persistent link: https://www.econbiz.de/10011471518
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Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran; Ford, John B.; Raajpoot, Nusser - In: International journal of electronic customer … 13 (2022) 3, pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
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Factors affecting acceptance of the internet as a marketing intelligence tool among sales staff
Foroutan, Neda; Esfidani, Mohammad R. - In: International journal of electronic customer … 11 (2017/2018) 2, pp. 142-157
Persistent link: https://www.econbiz.de/10011966913
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Constituents of buyers' satisfaction in Puerto Rican business relationships
Sosa Varela, Juan Carlos; Svensson, Göran; Mysen, Tore - In: International journal of electronic customer … 6 (2012) 2, pp. 193-215
Persistent link: https://www.econbiz.de/10009630946
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Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina; Ilioudi, Stamatia; Siassiakos, … - In: International journal of electronic customer … 2 (2008) 3, pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
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The role of satisfaction and trust in mobile CRM activities
Lee, Dong-il; Sohn, Changsoo; Lee, Hyejun - In: International journal of electronic customer … 2 (2008) 2, pp. 101-119
Persistent link: https://www.econbiz.de/10003836324
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Enhancing the relationship benefit to develop relationship value
Chen, Tser-yieth; Lin, Ying-hsiu - In: International journal of electronic customer … 3 (2009) 2, pp. 167-185
Persistent link: https://www.econbiz.de/10003850210