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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Beziehungsmarketing
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
1,056
Journal of retailing and consumer services
942
Industrial marketing management : the international journal for industrial and high-tech firms
597
SpringerLink / Bücher
596
International journal of hospitality management
577
The service industries journal
341
The journal of services marketing
322
Journal of Services Marketing
271
Tourism management : research, policies, practice
271
Journal of travel and tourism marketing
259
The journal of business & industrial marketing
254
International journal of contemporary hospitality management
239
Electronic commerce research
234
Journal of hospitality marketing & management
234
Journal of the Academy of Marketing Science
231
European Journal of Marketing
223
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
220
Journal of strategic marketing
219
Cogent business & management
213
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
205
Management science : journal of the Institute for Operations Research and the Management Sciences
204
International journal of business information systems : IJBIS
195
International journal of production economics
193
Asia Pacific journal of marketing and logistics
186
Psychology & marketing
185
International Journal of Bank Marketing
184
Technological forecasting & social change : an international journal
182
European journal of operational research : EJOR
179
Journal of retailing
178
Journal of economic behavior & organization : JEBO
171
Journal of marketing
171
Springer eBook Collection
166
Gabler Edition Wissenschaft
165
Journal of service research : JSR
164
Journal of business ethics : JOBE
163
CESifo working papers
162
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
162
Journal of internet commerce
160
NBER working paper series
159
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ECONIS (ZBW)
175
OLC EcoSci
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1
Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina
;
Ilioudi, Stamatia
;
Siassiakos, …
- In:
International journal of electronic customer …
2
(
2008
)
3
,
pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
Saved in:
2
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
3
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
4
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
5
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
6
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
7
Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
International journal of electronic customer …
14
(
2024
)
2
,
pp. 103-127
Persistent link: https://www.econbiz.de/10015064307
Saved in:
8
Theoretical model of internet shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan
;
Okada, Hitishi
; …
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
Saved in:
9
Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
Saved in:
10
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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