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Analysing the adoption of Customer Relationship Management in Indian service sector : an empirical study
Sangle, Purnima S.; Verma, Sanjeev - In: International journal of electronic customer … 2 (2008) 1, pp. 85-99
Persistent link: https://www.econbiz.de/10003772123
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An empirical investigation of customer satisfaction with multi channel banking
Jham, Vimi - In: International journal of electronic customer … 3 (2009) 2, pp. 121-131
Persistent link: https://www.econbiz.de/10003850219
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Total quality management and its impact on innovation performance : a study with respect to large and medium manufacturing organisations in India
Satish, K. P.; Srinivasan, R. - In: International journal of electronic customer … 4 (2010) 1, pp. 19-32
Persistent link: https://www.econbiz.de/10003973026
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User's perspective of factor(s) influencing for ERP implementation in small and medium enterprises in India
Upadhyay, Parijat; Dan, Pranab K. - In: International journal of electronic customer … 4 (2010) 1, pp. 77-86
Persistent link: https://www.econbiz.de/10003973047
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Service quality gap and customers' satisfaction of private sector banks : an empirical study
Khurana, Sunayna - In: International journal of electronic customer … 4 (2010) 1, pp. 87-95
Persistent link: https://www.econbiz.de/10003973049
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Internal service branding : exploring the perception 'gap' in India's banking sector
Srinivasan, Vikram - In: International journal of electronic customer … 4 (2010) 4, pp. 359-376
Persistent link: https://www.econbiz.de/10008839595
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Dynamic analysis of a global supply chain using system dynamics approach
Sundarakani, Balan; Vrat, Prem; Kumar, Pradeep - In: International journal of electronic customer … 4 (2010) 4, pp. 340-358
Persistent link: https://www.econbiz.de/10008839597
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A study on e-CRM applications for Indian fast food chains
Rakesh, Sapna; Khare, Arpita - In: International journal of electronic customer … 5 (2011) 1, pp. 58-74
Persistent link: https://www.econbiz.de/10009296347
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Real-time analysis on finding significance of data mining on CRM of service sector organisations : an Indian perspective
Bhatnagar, Vishal; Ranjan, Jayanthi; Singh, Raghuvir - In: International journal of electronic customer … 5 (2011) 2, pp. 171-201
Persistent link: https://www.econbiz.de/10009297339
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The impact of training programme of digital banking services to employees of unorganised sector and their acceptability in India
Bansal, Nitin - In: International journal of electronic customer … 12 (2020) 3, pp. 246-272
Persistent link: https://www.econbiz.de/10012509231