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On leveraging e-services for effective Relationship Management : exploring the necessary technological components
Galbreath, Jeremy; Hoffman, K. Douglas - In: International journal of electronic customer … 1 (2007/08) 2, pp. 155-168
Persistent link: https://www.econbiz.de/10003754320
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Business/IT-alignment for customer relationship management : framework and case studies
Batenburg, Ronald; Versendaal, Johan - In: International journal of electronic customer … 1 (2007/08) 3, pp. 258-268
Persistent link: https://www.econbiz.de/10003754359
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Value drivers for technology enabled sales force automation
Puri, Sandeep; Ranjan, Jayanthi - In: International journal of electronic customer … 5 (2011) 3/4, pp. 259-271
Persistent link: https://www.econbiz.de/10009489247
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Aligning customer knowledge management tools with business strategy
Al-Busaidi, Kamla Ali - In: International journal of electronic customer … 7 (2013) 2, pp. 117-134
Persistent link: https://www.econbiz.de/10010395820
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A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach
Shapouri, Fatemeh; Keramati, Abbas - In: International journal of electronic customer … 9 (2015) 2/3, pp. 175-188
Persistent link: https://www.econbiz.de/10011586457
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Relationship marketing research (1983-2012) : an academic review and classification
Yadav, Brijesh Kumar; Singh, Abhijeet - In: International journal of electronic customer … 8 (2014) 4, pp. 221-250
Persistent link: https://www.econbiz.de/10011471518
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Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran; Ford, John B.; Raajpoot, Nusser - In: International journal of electronic customer … 13 (2022) 3, pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
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Enhancing customer loyalty in financial service through harnessing relationship marketing : the mediating effects of brand image
Pramanik, Shah Alam Kabir; Azam, Md. Shah; Rakib, Md. … - In: International journal of electronic customer … 14 (2024) 2, pp. 181-205
Persistent link: https://www.econbiz.de/10015064323
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Achieving agility in supply chains with the help of IT
Tuominen, T.; Kitaygorodskaya, N.; Helo, P. - In: International journal of electronic customer … 1 (2007/08) 4, pp. 374-389
Persistent link: https://www.econbiz.de/10003754384
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A framework for electronic services system
Sandhu, Kamaljeet; Corbitt, Brian - In: International journal of electronic customer … 2 (2008) 1, pp. 50-62
Persistent link: https://www.econbiz.de/10003772118