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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business ethics : JOBE"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Customer satisfaction
378
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International journal of hospitality management
Journal of business ethics : JOBE
Journal of business research : JBR
757
Applied economics
631
The service industries journal
535
The economic journal : the journal of the Royal Economic Society
531
Journal of retailing and consumer services
527
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347
Regional studies
345
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330
Technological forecasting & social change : an international journal
320
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286
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280
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National Institute economic review
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Oxford bulletin of economics and statistics
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Oxford review of economic policy
266
Scottish journal of political economy : the journal of the Scottish Economic Society
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Industrial marketing management : the international journal for industrial and high-tech firms
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Oxford economic papers
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International journal of contemporary hospitality management
249
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Economica
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Cogent business & management
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Journal of travel and tourism marketing
211
Industrial relations journal
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Economics letters
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Applied financial economics
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The international journal of human resource management
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Applied economics letters
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International journal of production economics
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International journal of production research
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European journal of marketing : EJM
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International journal of consumer studies
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Cambridge journal of economics
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Journal of service management
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733
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1
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
2
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
3
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
4
Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
Karabas, Ismail
;
Joireman, Jeff
;
Kim, Shinhye
- In:
International journal of hospitality management
82
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012121396
Saved in:
5
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
6
Cruising in the 21st century : who works while others play?
Gibson, Philip
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
Saved in:
7
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
8
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
9
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
10
What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Chan, Hubert C. Y.
;
Ngai, Eric W. T.
- In:
Journal of business ethics : JOBE
91
(
2010
),
pp. 73-110
Persistent link: https://www.econbiz.de/10008698306
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