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Linking employee attitudes and behaviors with business performance : a comparative analysis of hotels in Mexico and China
Fisher, Ron; McPhail, Ruth; Menghetti, Gemma - In: International journal of hospitality management 29 (2010) 3, pp. 397-404
Persistent link: https://www.econbiz.de/10003983124
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Understanding the leadership perceptions of staff in China's hotel industry : integrating the macro- and micro-aspects of leadership contexts
Wong, Alan; Chan, Andrew - In: International journal of hospitality management 29 (2010) 3, pp. 437-447
Persistent link: https://www.econbiz.de/10003983152
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Exploratory assessment of the Macao casino dealers' job perceptions
Wan, Penny Yim King - In: International journal of hospitality management 29 (2010) 1, pp. 62-71
Persistent link: https://www.econbiz.de/10003964058
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Perceived organizational diversity and employee behavior
Hsiao, Aaron; Auld, Chris; Ma, Emily - In: International journal of hospitality management 48 (2015), pp. 102-112
Persistent link: https://www.econbiz.de/10011341597
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Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
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"That's not my job" : exploring the employee perspective in the development of brand ambassadors
Xiong, Lina; King, Ceridwyn; Piehler, Rico - In: International journal of hospitality management 35 (2013), pp. 348-359
Persistent link: https://www.econbiz.de/10010225771
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The moderating effect of the boundary spanning role on perceived supervisory support : a meta-analytic review
Edmondson, Diane R.; Boyer, Stefanie L. - In: Journal of business research : JBR 66 (2013) 11, pp. 2186-2192
Persistent link: https://www.econbiz.de/10009787903
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Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl; Russell-Bennett, Rebekah - In: Journal of business research : JBR 67 (2014) 6, pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
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What does work meaning to hospitality employees? : the effects of meaningful work on employees' organizational commitment ; the mediating role of job engagement
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 53 (2016), pp. 59-68
Persistent link: https://www.econbiz.de/10011443024
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Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth - In: Journal of business research : JBR 69 (2016) 10, pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145