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AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence; Yu, Ting; Keeling, Debbie Isobel; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
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Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta; Bracale, Alessandro; Imposimato, Sara; … - 2023
Persistent link: https://www.econbiz.de/10014371941
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La qualità dei servizi pubblici in Italia
Bripi, Francesco; Carmignani, Amanda; Giordano, Raffaela - 2011
Persistent link: https://www.econbiz.de/10009540650
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Measuring the performance of local governments : evidence from mystery calls
Giacomelli, Silvia; Tonello, Marco - 2015
Persistent link: https://www.econbiz.de/10011821269
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The evolution of bad debt in Italy during the global financial crisis and the sovereign debt crisis : a counterfactual analysis
Notarpietro, Alessandro; Rodano, Lisa - 2016
Persistent link: https://www.econbiz.de/10011844015
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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The influence of firm characteristics on earnings quality
Parte-Esteban, Laura; Ferrer García, Cristina - In: International journal of hospitality management 42 (2014), pp. 50-60
Persistent link: https://www.econbiz.de/10010410801
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Business strategies and financial reporting complexity in hospitality firms
Poretti, Cédric; Jérôme, Tiphaine; Heo, Cindy Yoonjoung - In: International journal of hospitality management 110 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014310663
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Insider ownership and firm performance : an examination of restaurant firms
Park, Kwangmin; Jang, Soocheong - In: International journal of hospitality management 29 (2010) 3, pp. 448-458
Persistent link: https://www.econbiz.de/10003983155