Narrow search
Showing 1 - 10 of 36
Cover Image
When proactive employees meet the autonomy of work : a moderated mediation model based on agency theory and job characteristics theory
Ma, Emily Jintao; Du, Juan; Xu, Shi; Wang, Yao-Chin; … - In: International journal of hospitality management 107 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10014227652
Cover Image
Exploratory assessment of the Macao casino dealers' job perceptions
Wan, Penny Yim King - In: International journal of hospitality management 29 (2010) 1, pp. 62-71
Persistent link: https://www.econbiz.de/10003964058
Cover Image
The impact of workplace ostracism in service organizations
Leung, Alicia S. M.; Wu, L. Z.; Chen, Yun Yun; Young, … - In: International journal of hospitality management 30 (2011) 4, pp. 836-844
Persistent link: https://www.econbiz.de/10009242134
Cover Image
Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
Cover Image
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien - In: International journal of hospitality management 53 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Cover Image
The influence of corporate culture and workplace relationship quality on the outsourcing success in hotel firms
Zoghbi-Manrique-de-Lara, Pablo; Ting-Ding, Jyh-Ming - In: International journal of hospitality management 56 (2016), pp. 66-77
Persistent link: https://www.econbiz.de/10011520952
Cover Image
Pay for performance and work attitudes : the mediating role of employee-organization service value congruence
Chiang, Flora F. T.; Birtch, Thomas A. - In: International journal of hospitality management 29 (2010) 4, pp. 632-640
Persistent link: https://www.econbiz.de/10008758179
Cover Image
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen; Ling, Qian; Liu, Yanling; Hu, Rong - In: International journal of hospitality management 97 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Cover Image
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Cover Image
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684