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~isPartOf:"International journal of hospitality management"
~isPartOf:"Questioni di economia e finanza"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Italien
460
Italy
460
Service quality
425
Dienstleistungsqualität
424
Customer satisfaction
221
Kundenzufriedenheit
221
Consumer behaviour
210
Konsumentenverhalten
210
Hotel industry
147
Hotellerie
147
Beziehungsmarketing
126
Relationship marketing
126
Gastronomie
113
Restaurant industry
113
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60
Krankenhaus
60
Customer service
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Emotion
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Beschwerdemanagement
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Complaint management
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Hospitality industry
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Work behaviour
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Arbeitszufriedenheit
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Job satisfaction
35
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Unternehmenserfolg
34
Coronavirus
33
Satisfaction
31
Tourism employees
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Tourismusberufe
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Jang, Soocheong
2
Kim, Jong-hyeong
2
Andajigarmaroudi, Saeed
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
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Felix, Reto
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Gu, Huimin
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Guchait, Priyanko
1
Harrigan, Kathryn Rudie
1
He, Mang
1
He, Zeya
1
Hon, Alice H. Y.
1
Horng, Jeou-Shyan
1
Huang, Liman (Mandy)
1
Huey Chern Boo
1
Iqbal, Juman
1
Ivanov, Stanislav
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International journal of hospitality management
Questioni di economia e finanza
The journal of services marketing
41
The service industries journal
35
Journal of business research : JBR
28
Journal of retailing and consumer services
26
Journal of service management
22
Journal of service research
19
Journal of service research : JSR
19
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of production economics
14
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of services and operations management : IJSOM
7
International journal of production research
6
International journal of productivity and quality management : IJPQM
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services technology and management
6
Psychology & marketing
6
International journal of business excellence
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Managing service quality : MSQ ; an international journal
5
SpringerLink / Bücher
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
Economia e politica industriale
4
European journal of marketing
4
European review of service economics and management
4
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ECONIS (ZBW)
27
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1
Does job creativity requirement improve service performance? : a multilevel analysis of work stress and service environment
Hon, Alice H. Y.
- In:
International journal of hospitality management
35
(
2013
),
pp. 161-170
Persistent link: https://www.econbiz.de/10010225818
Saved in:
2
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
3
Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Dawson, Mary
- In:
International journal of hospitality management
41
(
2014
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
Saved in:
4
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
5
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
6
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
7
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
8
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
9
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
10
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
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