//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"Questioni di economia e finanza"
~subject:"Kundenservice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Big 4 auditors and audit quali...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenservice
Italien
460
Italy
460
Service quality
425
Dienstleistungsqualität
424
Customer satisfaction
221
Kundenzufriedenheit
221
Consumer behaviour
210
Konsumentenverhalten
210
Hotel industry
147
Hotellerie
147
Beziehungsmarketing
126
Relationship marketing
126
Gastronomie
113
Restaurant industry
113
Hospital
60
Krankenhaus
60
Customer service
59
Emotion
55
Beschwerdemanagement
48
Complaint management
48
Gastgewerbe
46
Hospitality industry
46
Arbeitsverhalten
36
Work behaviour
36
Arbeitszufriedenheit
35
Job satisfaction
35
Firm performance
34
Unternehmenserfolg
34
Coronavirus
33
Satisfaction
31
Tourism employees
30
Tourismusberufe
30
USA
29
United States
29
Robot
28
Roboter
28
Dienstleistungssektor
27
Service industry
27
Bank
25
more ...
less ...
Online availability
All
Undetermined
49
Free
1
Type of publication
All
Article
59
Type of publication (narrower categories)
All
Article in journal
59
Aufsatz in Zeitschrift
59
Language
All
English
59
Author
All
Torres, Edwin N.
3
Bai, Billy
2
Cheng, Bao
2
Huey Chern Boo
2
Liu, Canmian
2
Lu, Lu
2
Lyu, Yijing
2
Mattila, Anna S.
2
Miao, Li
2
Xie, Lishan
2
Ye, Yijiao
2
Zhang, Tingting
2
Aattila, Anna S.
1
Andajigarmaroudi, Saeed
1
Babalola, Mayowa T.
1
Bilgihan, Anil
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Brewster, Zachary W.
1
Butcher, Ken
1
Chang, Feng-hsiang
1
Chang, Kuo-Chien
1
Chang, Yaping
1
Chen, Kaung-hwa
1
Chen, Mengyuan
1
Chen, Po-Ju
1
Chen, Qiurong
1
Chen, Sandy C.
1
Cheng, Tan
1
Choi, Hyung-Min
1
Choi, Sungwoo
1
Della Corte, Valentina
1
Deng, Xincai
1
Dong, Yun
1
Fabjan, Daša3
1
Fan, Alei
1
Felix, Reto
1
Fu, Xiaoxiao
1
Gannon, Martin
1
Garba, Omale A.
1
more ...
less ...
Published in...
All
International journal of hospitality management
Questioni di economia e finanza
Journal of retailing and consumer services
58
The journal of services marketing
54
Journal of business research : JBR
38
Journal of service management
21
Journal of service research
20
International journal of contemporary hospitality management
19
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
15
Services marketing quarterly
12
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
Journal of service theory and practice : JSTP
9
Managing service quality : MSQ ; an international journal
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
Tourism management : research, policies, practice
9
International journal of quality and service sciences
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
International journal of production economics
5
more ...
less ...
Source
All
ECONIS (ZBW)
59
Showing
1
-
10
of
59
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
2
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
3
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
4
Is guarantee compensation enough? : the important role of fix and employee effort in restoring justice
MacQuilken, Lisa
;
McDonald, Heath
;
Vocino, Andrea
- In:
International journal of hospitality management
33
(
2013
),
pp. 41-50
Persistent link: https://www.econbiz.de/10009746522
Saved in:
5
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
6
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
7
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
8
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
9
Sexual harassment and proactive customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
10
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->