Narrow search
Showing 1 - 10 of 24
Cover Image
Hotel service providers' emotional labor : the antecedents and effects on burnout
Kim, Hyun Jeong - In: International journal of hospitality management 27 (2008) 2, pp. 151-161
Persistent link: https://www.econbiz.de/10003687368
Cover Image
Emotional dissonance and emotional exhaustion among hotel employees in Nigeria
Karatepe, Osman M.; Aleshinloye, Kayode Dare - In: International journal of hospitality management 28 (2009) 3, pp. 349-358
Persistent link: https://www.econbiz.de/10003855798
Cover Image
Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
Cover Image
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Cover Image
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan; Kim, Taegoo; Lee, Gyehee; Lee, Seung-kon - In: International journal of hospitality management 36 (2014), pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Cover Image
Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
Cover Image
The role of emotion and emotion regulation in job stress and well being
Perrewé, Pamela L. (ed.) - 2013
Persistent link: https://www.econbiz.de/10010260290
Cover Image
Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 38 (2014), pp. 84-88
Persistent link: https://www.econbiz.de/10010364571
Cover Image
The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee; Kim, Taegoo; Shin, Seok Ho; Oh, Ick Keun - In: International journal of hospitality management 31 (2012) 4, pp. 1067-1082
Persistent link: https://www.econbiz.de/10009566949
Cover Image
The ugly side of job rotation
Foroutan, Taraneh; Safavi, Homayoun Pasha; Bouzari, Mona - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547903