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How do empowered employees engage in voice behaviors? : a moderated mediation model based on work-related flow and supervisors' emotional expression spin
Park, In-Jo; Doan, Tin; Zhu, Dan; Kim, Peter Beomcheol - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547702
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A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions
Park, In-Jo; Kim, Peter Beomcheol; Jung, Heajung; Yun, … - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425076
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The antecedents of employees' innovative behavior in hospitality and tourism contexts : a meta-regression approach
Zhu, Dan; Lin, Mao-Tang; Kanjanakan, Pattamol; Subedi, Sam - In: International journal of hospitality management 111 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014310979
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Customer-driven menu analysis (CDMA) : capturing customer voice in menu management
Nemeschansky, Ben; von der Heidt, Tania; Kim, Peter … - In: International journal of hospitality management 91 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012389839
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The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin; Mooney, Shelagh; Kim, Peter Beomcheol - In: International journal of hospitality management 115 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014487591