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~isPartOf:"International journal of hospitality management"
~person:"Gursoy, Dogan"
~person:"Wang, Xingyu"
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Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
3
Customer satisfaction
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Konsumentenverhalten
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Kundenzufriedenheit
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Service recovery performance
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Gursoy, Dogan
Wang, Xingyu
Han, Heesup
11
Jang, Soocheong
11
Mattila, Anna S.
10
Wong, IpKin Anthony
9
Guchait, Priyanko
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Lu, Lu
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Qu, Hailin
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International journal of hospitality management
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Accounting & taxation : AT
1
International Journal of Contemporary Hospitality Management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Tourism economics : the business and finance of tourism and recreation
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Tourism management : research, policies, practice
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ECONIS (ZBW)
7
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1
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
2
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
3
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
4
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
5
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
6
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
7
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
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