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~isPartOf:"International journal of hospitality management"
~person:"Karatepe, Osman M."
~person:"Wang, Xingyu"
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Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
4
Kundenzufriedenheit
4
Service recovery performance
4
Arbeitsverhalten
3
Hotel industry
3
Hotellerie
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Beschwerdemanagement
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Karatepe, Osman M.
Wang, Xingyu
Han, Heesup
11
Jang, Soocheong
11
Mattila, Anna S.
10
Guchait, Priyanko
8
Wong, IpKin Anthony
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Lu, Lu
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Madera, Juan M.
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Qu, Hailin
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King, Ceridwyn
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Lee, Jin-soon
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Lee, Lindsey
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Lynn, Michael
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Pizam, Abraham
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Sparks, Beverley
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Torres, Edwin N.
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Ali, Faizan
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Bilgihan, Anil
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Chen, Ming-Hsiang
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International journal of hospitality management
International journal of contemporary hospitality management
3
Journal of air transport management
2
Journal of business economics and management
2
Tourism review : the official journal of the AIEST
2
Accounting & taxation : AT
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
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1
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
2
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
3
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
4
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
5
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
6
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
7
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
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