Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~person:"Miao, Li"
~person:"Wang, Xingyu"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Big 4 auditors and audit quali...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
4
Kundenzufriedenheit
4
Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
3
Hospital
3
Konsumentenverhalten
3
Krankenhaus
3
Service recovery performance
3
Customer service
2
Emotion
2
Error management
2
Gastgewerbe
2
Hospitality industry
2
Kundenservice
2
Personality psychology
2
Persönlichkeitspsychologie
2
Analysis of variance
1
Anxiety
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Betriebliches Bildungsmanagement
1
Communication
1
Communication accommodation
1
Consumption value
1
Creativity
1
Cross-cultural management
1
Cross-cultural relations
1
Emotional response
1
Employer-provided training
1
Error management training
1
Error tolerance
1
Gerechtigkeit
1
Gratitude
1
Hotel industry
1
Hotellerie
1
Intercultural service encounter
1
Interkulturelle Beziehungen
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Miao, Li
Wang, Xingyu
Han, Heesup
11
Jang, Soocheong
11
Mattila, Anna S.
10
Wong, IpKin Anthony
9
Guchait, Priyanko
8
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Lu, Lu
6
Zhang, Tingting
6
Madera, Juan M.
5
Prentice, Catherine
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Altinay, Levent
4
Bai, Billy
4
Brewster, Zachary W.
4
Hanks, Lydia
4
Kim, Woo Gon
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Pizam, Abraham
4
Sparks, Beverley
4
Torres, Edwin N.
4
Ye, Yijiao
4
Ali, Faizan
3
Bilgihan, Anil
3
Chen, Ming-Hsiang
3
Cheng, Ching-Chan
3
DiPietro, Robin B.
3
Gursoy, Dogan
3
Heo, Cindy Yoonjoung
3
Hyun, Sunghyup Sean
3
Ivanov, Stanislav
3
Karatepe, Osman M.
3
Kim, Haemi
3
Kim, Seongseop
3
Lee, Seonjeong
3
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Accounting & taxation : AT
1
International journal of contemporary hospitality management
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
2
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li
- In:
International journal of hospitality management
39
(
2014
),
pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Saved in:
3
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
4
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
5
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
6
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
7
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
