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Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu; Guchait, Priyanko; Do The Khoa; … - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
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Social exchanges as motivators of hotel employees’ organizational citizenship behavior : the proposition and application of a new three-dimensional framework
Ma, Emily; Qu, Hailin - In: International journal of hospitality management 30 (2011) 3, pp. 680-688
Persistent link: https://www.econbiz.de/10009130539
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Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu; Wen, Xueqi; Paşamehmetoğlu, Ayşın; … - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
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Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi; Qu, Hailin - In: International journal of hospitality management 89 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
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Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu; Guchait, Priyanko; Pasamehmetoglu, Aysin - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
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Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung; Qu, Hailin; Beck, Jeffrey A. - In: International journal of hospitality management 92 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
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Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao; Qu, Hailin; Wei, Min - In: International journal of hospitality management 93 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
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Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong; Shi, Zhao; Kim, Haemi; Qu, Hailin - In: International journal of hospitality management 107 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10014227719