//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~person:"Torres, Edwin N."
~subject:"Customer satisfaction"
~subject:"Manufacturing industries"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of quality manageme...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Manufacturing industries
Hotel industry
3
Hotellerie
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Beziehungsmarketing
2
Consumer behaviour
2
Customer delight
2
Customer service
2
Dienstleistungsqualität
2
Gastgewerbe
2
Hospitality industry
2
Hotels
2
Human Resource Management
2
Human resource management
2
Job satisfaction
2
Konsumentenverhalten
2
Kundenservice
2
Kundenzufriedenheit
2
Personalmanagement
2
Relationship marketing
2
Service quality
2
Work behaviour
2
Acculturation
1
Arbeitskräfte
1
Arbeitsmigranten
1
Asynchronous video interviews
1
Befragung
1
Culture
1
Cyber incivility
1
Einzelhandel
1
Emotion
1
Employee commitment
1
Employee engagement
1
Employee retention
1
Employee selection
1
Employee wellness program
1
Familism
1
Fitbit
1
Gastronomie
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Torres, Edwin N.
Han, Heesup
11
Hyun, Sunghyup Sean
5
Xu, Xun
5
Law, Chun Hung Roberts
4
Yu, Jongsik
4
Zhang, Tingting
4
Guchait, Priyanko
3
Lu, Lu
3
Mattila, Anna S.
3
Slevitch, Lisa
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Ariffin, Ahmad Azmi M.
2
Assaf, A. Georges
2
Bai, Billy
2
Bulchand-Gidumal, Jacques
2
Choi, Hyeyoon
2
Gursoy, Dogan
2
Hu, JiaJing
2
Jang, Soocheong
2
Ju, Yongwook
2
Kim, Hyunsu
2
Kim, Seongseop
2
Kim, Wansoo
2
Kuo, Chun-min
2
Lee, Seoki
2
Li, Mimi
2
Li, Shuhao
2
Line, Nathaniel D.
2
Melián-González, Santiago
2
Miao, Li
2
Ronzoni, Giulio
2
Schuckert, Markus
2
So, Kevin Kam Fung
2
Tulucu, Fadime
2
Wang, Mingshu
2
Wang, Xingyu
2
Wong, IpKin Anthony
2
more ...
less ...
Published in...
All
International journal of hospitality management
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Tourism review : the official journal of the AIEST
2
International Journal of Contemporary Hospitality Management
1
Tourism Review
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
2
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->