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Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
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Perceived organizational support and coworker support as antecedents of foreign workers' voice and psychological stress
Loi, Raymond; Ao, Olivia K. Y.; Xu, Angela J. - In: International journal of hospitality management 36 (2014), pp. 23-30
Persistent link: https://www.econbiz.de/10010239358
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Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 38 (2014), pp. 84-88
Persistent link: https://www.econbiz.de/10010364571
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Extending the challenge-hindrance stressor framework : the role of psychological capital
Min, Hyounae; Kim, Hyun Jeong; Lee, Soo Bum - In: International journal of hospitality management 50 (2015), pp. 105-114
Persistent link: https://www.econbiz.de/10011388013
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The effects of psychological capital, social capital, and human capital on hotel employees' occupational stress and turnover intention
Li, Zhiyong; Yu, Zhicheng; Huang, Songshan; Zhou, Jingyan; … - In: International journal of hospitality management 98 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10013198509
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Challenging or hindering? : understanding the daily effects of work stressors on hotel employees' work engagement and job satisfaction
Shi, Xiaolin; Gordon, Susan; Adler, Howard - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209281
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Do mindfulness and perceived organizational support work? : fear of COVID-19 on restaurant frontline employees' job insecurity and emotional exhaustion
Chen, Han; Eyoun, Khalid - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495032
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New employee orientation, role-related stressors and conflict at work : consequences for work attitudes and performance of hospitality employees
Raub, Steffen P.; Borzillo, Stefano; Perretten, Gabrielle; … - In: International journal of hospitality management 94 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012495064
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The impact of the challenge and hindrance stress on hotel employees interpersonal citizenship behaviors : psychological capital as a moderator
Khliefat, Aahed; Chen, Han; Ayoun, Baker; Eyoun, Khalid - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495112