//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~subject:"Service industry"
~subject:"USA"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 8 applied filters
Year of publication
From:
To:
Subject
All
Service industry
USA
Unternehmenserfolg
Customer satisfaction
355
Kundenzufriedenheit
355
Dienstleistungsqualität
239
Service quality
239
Consumer behaviour
206
Konsumentenverhalten
206
Hotel industry
148
Hotellerie
148
Beziehungsmarketing
146
Relationship marketing
146
Gastronomie
104
Restaurant industry
104
Customer service
70
Kundenservice
70
Hospitality industry
69
Bibliometrics
68
Bibliometrie
68
Gastgewerbe
68
Emotion
62
Satisfaction
54
Arbeitszufriedenheit
53
Job satisfaction
53
Hospital
43
Krankenhaus
43
Beschwerdemanagement
36
Complaint management
36
United States
35
Großbritannien
31
United Kingdom
31
Dienstleistungssektor
30
Tourism industry
29
Tourismuswirtschaft
29
Viral marketing
28
Virales Marketing
28
Tourism employees
26
Tourismusberufe
26
Hospitality
24
Arbeitsverhalten
23
more ...
less ...
Online availability
All
Undetermined
31
Type of publication
All
Article
74
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
74
Language
All
English
74
Author
All
Jang, Soocheong
8
Ha, Jooyeon
4
Han, Heesup
4
Assaf, A. Georges
2
Guchait, Priyanko
2
Hon, Alice H. Y.
2
Jeong, Miyoung
2
Kim, Jong-hyeong
2
Kim, Wansoo
2
Kim, Woo Gon
2
Mattila, Anna S.
2
Ok, Chihyung
2
Phillips, Paul
2
Sainaghi, Ruggero
2
Yang, Yang
2
Ahmad, Syed Zamberi
1
Albayrak, Tahir
1
Altinay, Levent
1
Andajigarmaroudi, Saeed
1
Arana, German
1
Back, Ki-joon
1
Baggio, Rodolfo
1
Baker, William
1
Barrett, Betsy
1
Ba̧k, Monika
1
Bentley, Tim
1
Boiral, Olivier
1
Bradley, Graham
1
Brochado, Ana
1
Brymer, Robert A.
1
Butcher, Ken
1
Canter, Deborah D.
1
Cha, JaeMin
1
Chena, I-Shuo
1
Cheng, Bao
1
Cheng, Jen-Son
1
Chi, Christina G.
1
Cho, Meehee
1
Choi, Sungwoo
1
Choi, Sunmee
1
more ...
less ...
Published in...
All
International journal of hospitality management
The service industries journal
276
Journal of business research : JBR
129
The journal of services marketing
103
Applied economics
90
Industrial marketing management : the international journal for industrial and high-tech firms
71
International journal of production economics
69
Journal of international money and finance
66
Journal of service research : JSR
65
Journal of retailing and consumer services
63
Journal of service management
61
Service business
61
The international journal of human resource management
54
Research policy : policy, management and economic studies of science, technology and innovation
52
Economics letters
48
The American economic review
47
International journal of services technology and management
44
Services marketing quarterly
44
Regional studies
43
Structural change and economic dynamics : SC+ED
43
Applied financial economics
42
Technological forecasting & social change : an international journal
41
The economic journal : the journal of the Royal Economic Society
39
The review of economics and statistics
39
Economics of innovation and new technology
37
International journal of services and operations management
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
37
Applied economics letters
36
The journal of economic history
36
Economic modelling
35
European journal of operational research : EJOR
35
The journal of business & industrial marketing
33
Managing service quality : MSQ ; an international journal
31
Technovation : the international journal of technological innovation, entrepreneurship and technology management
31
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
Journal of the Academy of Marketing Science
30
The journal of finance : the journal of the American Finance Association
30
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
30
International journal of contemporary hospitality management
29
more ...
less ...
Source
All
ECONIS (ZBW)
74
Showing
1
-
10
of
74
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
Karabas, Ismail
;
Joireman, Jeff
;
Kim, Shinhye
- In:
International journal of hospitality management
82
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012121396
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
3
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
4
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
5
Cruising in the 21st century : who works while others play?
Gibson, Philip
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
Saved in:
6
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
7
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
8
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
9
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
10
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->