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Making innovation happen through building social capital and scanning environment
Tang, Ta-Wei - In: International journal of hospitality management 56 (2016), pp. 56-65
Persistent link: https://www.econbiz.de/10011520944
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An inter-paradigmatic agenda for research, education and practice in hospitality management
Israeli, Aviad A. - In: International journal of hospitality management 42 (2014), pp. 188-191
Persistent link: https://www.econbiz.de/10010410736
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Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
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Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110
Persistent link: https://www.econbiz.de/10013271321
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Effects of the Door-in-the-Face technique on restaurant customers’ behavior
Guéguen, Nicolas; Jacob, Céline; Meineri, Sébastien - In: International journal of hospitality management 30 (2011) 3, pp. 759-761
Persistent link: https://www.econbiz.de/10009130519
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Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela; Gregory, Amy M. - In: International journal of hospitality management 91 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
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The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan; Martin, Emma; Altinay, Levent - In: International journal of hospitality management 85 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
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Building the sociomateriality of food service
Tuomi, Aarni; Tussyadiah, Iis P. - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
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Designing lifestyle hotels
Cheng, Jen-Son; Tang, Ta-Wei; Wang, Tsai-Chiao - In: International journal of hospitality management 58 (2016), pp. 95-106
Persistent link: https://www.econbiz.de/10011581400
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"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo; Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 82 (2019), pp. 32-38
Persistent link: https://www.econbiz.de/10012121389