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Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
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Hotel service providers' emotional labor : the antecedents and effects on burnout
Kim, Hyun Jeong - In: International journal of hospitality management 27 (2008) 2, pp. 151-161
Persistent link: https://www.econbiz.de/10003687368
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When we are onstage, we smile : the effects of emotional labor on employee work outcomes
Chu, Kay H.; Baker, Melissa A.; Murrmann, Suzanne K. - In: International journal of hospitality management 31 (2012) 3, pp. 906-915
Persistent link: https://www.econbiz.de/10009544279
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Understanding perceptions of professional attributes using conjoint analysis
Ruetzler, Tanya; Taylor, Jim; Reynolds, Dennis; Baker, … - In: International journal of hospitality management 30 (2011) 3, pp. 551-557
Persistent link: https://www.econbiz.de/10009130582
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Bridging the gap : an interview study on frontline employee responses to restaurant technology
Christ-Brendemühl, Sonja - In: International journal of hospitality management 102 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013185286
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Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout
Choi, Hyung-Min; Mohammad, Abuelkassem A. A.; Kim, Woo Gon - In: International journal of hospitality management 82 (2019), pp. 199-208
Persistent link: https://www.econbiz.de/10012121689
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Measurement scale for eco-component of hotel service quality
Bastič, Majda; Gojčič, Slavka - In: International journal of hospitality management 31 (2012) 3, pp. 1012-1020
Persistent link: https://www.econbiz.de/10009544258
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Multi-dimensions of the perceived benefits in a medical hotel and their roles in international travelers' decision-making process
Han, Heesup; Hwang, Jinsoo - In: International journal of hospitality management 35 (2013), pp. 100-108
Persistent link: https://www.econbiz.de/10010225845
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Wellness hotel : conceptualization, scale development, and validation
Chi, Christina Geng-qing; Chi, Oscar Hengxuan; Ouyang, Zhe - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293818
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936